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Front Office Team Member

2 months ago

Sydney, New South Wales, Australia AccorHotel Full time

AccorHotel Job Description

**Role Overview**

We are seeking a dynamic and energetic individual to join our Front Office team as a Casual All-Rounder. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

**Key Responsibilities**

* Provide quality service to guests by responding to their requests promptly and efficiently during check-in, check-out, and throughout their stay
* Attend to incoming calls in a professional and polite manner, striving to provide total customer satisfaction
* Maintain control of guest and hotel accounts, ensuring accurate and timely posting of charges

**Requirements**

* Excellent communication, interpersonal, and time management skills
* Friendly and positive attitude with a passion for the hospitality industry
* Ability to work various rostered shifts, including early mornings, late evenings, and weekends

**Benefits**

* Opportunity to work across Accor Brands and be part of its flagship property in Australia
* Terrific working environment in the beautiful Darling Harbour precinct
* Discounted Accommodation and F&B in Accor hotels worldwide

**AccorHotel's Commitment to Diversity & Inclusion**

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.