Exemplary Patient Experience Coordinator

19 hours ago


Brisbane, Queensland, Australia beBeeCustomer Full time $55,000 - $75,000

The Job Opportunity

A key role exists for a patient-focused professional to provide excellent customer service to patients, clinicians and other departments.

This position involves interacting with patients to ensure a quality experience by offering exceptional service, answering questions and managing challenging situations during their IVF journey.

About You

We are seeking someone who is compassionate, supportive and a team player. Ideally, you will possess:

  • 1–2 years of medical reception or similar customer service experience
  • Experience as a clinician secretary in OBGYN (advantageous)
  • Experience in the health industry
  • Intermediate to advanced knowledge of MS Office
  • Experience with clinic management software

Responsibilities

The successful candidate will be responsible for:

  • Cost quoting, Medicare billing and private health billing
  • Booking internal and external appointments within the clinic and day hospital
  • Answering patient questions related to the IVF journey and daily inquiries
  • Providing information about all IVF services offered

Application Process

If this opportunity aligns with your skills and interests, please submit your application by clicking the apply button.

We value diversity and strive to create an inclusive environment where everyone can contribute regardless of gender, age, ability, race, ethnicity, sexual orientation, gender identity or religion.

Applicants must be legally entitled to work in Australia and will need to provide proof of their right to work prior to commencement.



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