Current jobs related to Customer Experience Leader - Sydney, New South Wales - beBeeCustomerService

  • Technical Experience Pioneer

    1 week ago

    Sydney, New South Wales, Australia beBee Leader Full time $120,000 - $180,000

    Transform the Future of Customer ExperiencesWe're a global leader in creating dynamic, smart, personalized, and engaging customer experiences. Our innovative solutions empower brands to drive meaningful connections with their customers.As a Technical Product Manager, you will be at the forefront of this revolution. You will bridge the gap between business...

  • Sydney Airport Fashion Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Experience Full time $100,000 - $120,000

    Job OpportunityWe are seeking an experienced leader to take our Sydney Airport store to the next level.The ideal candidate will have a strong passion for fashion and exceptional visual merchandising and styling skills. They will also be ambitious to accelerate their career and take on new challenges.As an Assistant Store Manager, you will drive sales growth,...

  • Customer Experience Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $140,000 - $180,000

    Customer Experience LeaderAre you a passionate technologist with experience in shaping and delivering digital strategies in large scalable environments?As the Customer Experience Leader, you will drive the transformation of customer experiences, crafting innovative solutions that seamlessly integrate into customers' lives while achieving business...

  • Leader of Customer Experience

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $60,000 - $92,000

    Customer Service Leader OpportunityWe are seeking a dedicated and enthusiastic Customer Service Leader to join our team. As a key member of our operations, you will be responsible for leading customer-facing teams and driving sales growth in our stores.In this role, you will:Develop and implement strategies to enhance customer satisfaction and loyalty.Lead...

  • Customer Experience Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $90,000 - $120,000

    Job DescriptionWe are seeking an experienced leader to join our team as a Customer Experience Leader. As a key member of our management team, you will play a critical role in delivering exceptional customer experiences that drive loyalty and revenue growth.ResponsibilitiesMotivate and lead your team to deliver world-class customer service, ensuring that...

  • Customer Experience Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeExperience Full time $200,000 - $240,000

    Job Title:Job Summary:To deliver a world-class customer experience, we seek an exceptional leader to shape the future of our customer service across multiple channels. As the Head of Enablement, you will play a pivotal role in transforming customer service into a proactive, omnichannel experience.Key Responsibilities:Develop and implement a comprehensive...

  • Customer Experience Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeRetail Full time $80,000 - $105,000

    Immerse yourself in a dynamic retail environment as a key leader, driving exceptional customer experiences and shaping memorable moments for the community.About the RoleWe're seeking an experienced retail professional with a passion for delivering outstanding customer service and a flair for creating engaging store displays that energize teams and foster a...

  • Customer Experience Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $130,000

    Job Title: Customer Experience LeaderInspire and drive passionate teams to deliver exceptional customer experiences and drive business growth.This pivotal role offers outstanding opportunities to elevate your career in Retail Management.Develop and implement strategies to enhance customer satisfaction and loyalty.Lead by example, fostering a culture of...

  • Customer Experience Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $79,400 - $104,600

    Customer Experience LeaderWe are seeking an experienced professional to lead our customer service teams and deliver exceptional experiences.About the RoleProvide excellent customer service in a fast-paced retail environment.Lead and motivate customer-facing teams to achieve high levels of satisfaction and loyalty.Collaborate with store leadership to develop...

  • Leader of Customer Experience

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $42,000 - $76,000

    We're seeking a highly skilled Team Leader to drive exceptional customer experiences in a fast-paced environment.

Customer Experience Leader

3 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $120,000 - $150,000
Job Overview

We are seeking an exceptional leader to spearhead our customer service team. The ideal candidate will be responsible for delivering exceptional support while driving growth in our Groups ticketing business.

  • The successful candidate will oversee customer service operations, manage escalations, and champion service improvements across the organization.
Main Responsibilities:
  • Lead and inspire a high-performing Customer Service team across multiple channels
  • Embed a customer-first culture into all business decisions
  • Set service standards, conduct quality reviews, and identify opportunities for improvement
Groups Ticketing Oversight:
  • Manage the complete Groups booking journey with precision and care
  • Build lasting relationships with Groups clients to drive retention and growth
  • Partner with Marketing to maximize Groups campaigns and opportunities
Escalation & Compliance Management:
  • Handle escalations with expertise, ensuring fair and swift resolutions
  • Support formal complaint responses and maintain comprehensive records
  • Provide insights for monthly leadership reporting
Team Management & Workforce Planning:
  • Oversee daily operations, recruitment, and strategic workforce planning
  • Create monthly rosters and manage peak period resourcing
  • Coach and mentor team members to build capability and confidence
Omnichannel Support Expertise:
  • Serve as subject matter expert across all customer touchpoints
  • Stay ahead of platform updates and evolving customer expectations
  • Guide service innovation with real customer insight
About You:
  • Leadership Excellence: 5+ years in senior customer service roles with a proven track record of leading teams
  • Operational Expertise: Strong background in managing escalations, complex complaints, and formal dispute resolution processes
  • Technical Proficiency: Hands-on experience with contact centre systems and intermediate Excel/Word skills

We offer a range of benefits, including complimentary event tickets, birthday leave, wellbeing discounts, paid parental leave, free employee support, global rewards and recognition, learning and development opportunities, and a diverse and inclusive team environment.