Strategic Customer Experience Leader

3 days ago

Sydney, New South Wales, Australia beBeeProduct Full time $120,000 - $140,000
Product Manager Job Description

Join us to discover the role of a Product Manager, responsible for leading strategic initiatives and driving customer experience. As a key member of our team, you will be instrumental in shaping the future of our credit card business.

The ideal candidate will have 5 years + financial services experience and Credit Cards, Payments Product Management experience is preferred. Delivery experience is also highly regarded.

Key responsibilities include:

  • Contribute to the squad roadmap of deliverables and end-to-end delivery including managing cross-squad dependencies, developing and implementing strategies for future state opportunities and customer experience optimizations.
  • Apply your judgment and delivery experience to drive outcomes in partnership with key stakeholders and engineering teams.
  • Stay abreast of external market trends, identify trends, customer breakpoints, and competitive landscape.
  • Responsible for proactively managing risks including performance of regular controls, identification of issues, escalation, and swift resolution of issues including remediation.
  • Continuously improve the customer experience by reviewing and enhancing features, benefits, and digital experience while driving desired business outcomes.

As a Product Manager, you will play a pivotal role in optimizing and transforming the in-life credit card experience by modernizing the technology stack and adopting a Digital first mindset. You will get the opportunity to work in one of our squads with end-to-end product discovery and delivery ownership and develop your cross-cultural collaboration skills working across time zones.

Key qualifications include:

  • Strong communication skills.
  • Strong thought leadership, ability to work autonomously.
  • The ability and enthusiasm to act as a change leader in supporting transformational activities.
  • Experience dealing with a highly complex operational environment.
  • A track record of working collaboratively with multiple stakeholders across teams, and able to present confidently to leadership.
  • Delivery experience: Concept evaluation and strategy formulation, change governance, user story writing, Business verification testing experience.
  • Strong stakeholder engagement and influencing skills, including the ability to progress multiple initiatives concurrently.
  • Ability to think analytically and use data and insights to make decisions.
  • Risk Mindset – all employees are expected to proactively identify and understand, openly discuss, and act on current and future risks.
  • A tertiary degree in Engineering, Finance, Banking, Economics, Accounting or related discipline is highly regarded.

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