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Desktop Support Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Desktop Support Analyst to join our team at Whizdom Recruitment. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our desktop systems.
Key Responsibilities:
- Provide timely and effective technical support to clients via phone, email, and in-person
- Manage and resolve technical issues related to Windows Operating Systems, Office 365, and other desktop applications
- Collaborate with the Tier 1 team to resolve complex technical issues
- Develop and maintain knowledge base articles to assist with troubleshooting and issue resolution
- Communicate effectively with clients and stakeholders to ensure seamless service delivery
Requirements:
- Excellent verbal and written communication skills
- Ability to work collaboratively within and across teams
- Strong problem-solving and troubleshooting skills with good attention to detail
- Ability to multi-task and manage priorities
- Passion for delivering excellent customer service
Location and Contract Term:
This role is based in Canberra and is a contract position through to June 2025 with an extension option to 2027 pending budget and delegate approval.
Security Requirements:
Applicants must be Australian Citizens and hold a baseline security clearance with the ability to obtain a NV1 security clearance.
