Desktop Support Specialist
1 month ago
Datacom is seeking a skilled Desktop Support Engineer to join our team in Canberra. As a key member of our End User Services team, you will be responsible for providing high-quality technical support to our customers.
Key Responsibilities:
- Provide exceptional technical support in a fast-paced environment, prioritizing customer satisfaction.
- Assist new users with IT hardware collection and setup, ensuring a seamless onboarding experience.
- Ensure new equipment is up-to-date and deployment-ready prior to release to customers.
- Record all customer contacts in our ITSM tool, maintaining accurate and timely records.
- Communicate progress updates to customers, ensuring transparency and trust.
- Utilize tools and processes to deliver services to customers in accordance with Service Level Agreements (SLAs).
- Proactively manage and maintain customer infrastructure as directed.
- Identify opportunities for service and process improvement, driving positive change within the team.
We are a dynamic and agile company, responding to customer, technology, and internal stakeholders' changing requirements. This means our roles may evolve to meet these needs, offering opportunities for growth and development.
RequirementsTo succeed in this role, you will need:
- Exceptional customer experience skills, with a focus on end-user services.
- The ability to prioritize work to ensure achievement of all service level agreements.
- Sound knowledge of laptops, desktop PCs, printers, media, and audio-visual equipment, BYOD, and mobility.
Nice to Have:
- Excellent verbal and written communication skills, with the ability to articulate technical information to the target audience.
- Professional customer service skills, with the ability to work autonomously and manage time effectively.
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We pride ourselves on maintaining a dynamic, agile, and small-business feel, often lost in larger organizations of our size. Our unique culture and energy are driven by our people, who are passionate about making a difference in people's lives and helping organizations innovate and grow.
We care about our people, offering a range of perks, including social events, chill-out spaces, remote working, flexible hours, and professional development courses. You'll have the opportunity to learn, develop your career, connect, and bring your true self to work. You will be recognized and valued for your contributions and work in a collegial, flat-structured environment.
We operate at the forefront of technology, helping Australia and New Zealand's largest enterprise organizations explore possibilities and solve their greatest challenges. You will never run out of interesting new challenges and opportunities.
We strive to create an inclusive and welcoming workplace for everyone, taking pride in the steps we've taken and continue to take to make our environment fun and friendly, and our people feel supported.
-
Desktop Support Specialist
4 weeks ago
Canberra, ACT, Australia Whizdom Recruitment Full timeJob Title: Desktop Support AnalystJob Summary:We are seeking a highly skilled and experienced Desktop Support Analyst to join our team at Whizdom Recruitment. As a key member of our IT department, you will be responsible for providing technical support and assistance to our clients and stakeholders.Key Responsibilities:Provide technical support and...
-
Desktop Support Specialist
3 weeks ago
Canberra, ACT, Australia Datacom Full timeAbout the RoleDatacom is a leading provider of IT professional services in Australia and New Zealand. We are seeking a skilled Desktop Support Engineer to join our team in Canberra.As a Desktop Support Engineer, you will be responsible for providing exceptional technical support to our customers. This will involve providing tailored maintenance services,...
-
Desktop Support Specialist
2 weeks ago
Canberra, ACT, Australia Datacom Full timeAbout the RoleDatacom is seeking a skilled Desktop Support Engineer to join our team in Canberra. As a Desktop Support Engineer, you will be responsible for providing exceptional technical support to our customers, ensuring their IT hardware and software needs are met.Key ResponsibilitiesProvide technical support to customers in a high-paced environment,...
-
Desktop Support Analyst
1 month ago
Canberra, ACT, Australia Recruitment Hive Full timeDesktop Support Analyst Contract OpportunityWe are seeking a skilled Desktop Support Analyst to join our team at a large Federal Government agency. The successful candidate will be responsible for providing technical support to end-users, managing incident requests, and performing queue management tasks.Key Responsibilities:Provide technical support to...
-
Desktop Support Specialist
2 weeks ago
Canberra, ACT, Australia Datacom Full timeAbout the RoleDatacom is seeking a skilled Desktop Support Engineer to join our team in Canberra. As a key member of our End User Services team, you will be responsible for providing exceptional technical support to our customers.Key ResponsibilitiesProvide timely and effective technical support to customers in a high-paced environment.Assist new users with...
-
Desktop Support Specialist
4 weeks ago
Canberra, ACT, Australia Datacom Full timeAbout the RoleDatacom is seeking a skilled Desktop Support Engineer to join our team in Canberra. As a key member of our End User Services team, you will be responsible for providing high-quality technical support to our customers.Key Responsibilities:Provide exceptional technical support in a fast-paced environment, prioritizing customer satisfaction.Assist...
-
Desktop Support Specialist
4 weeks ago
Canberra, ACT, Australia Datacom Full timeAbout the RoleDatacom is seeking a skilled Desktop Support Engineer to join our team in Canberra. As a key member of our End User Services team, you will be responsible for providing high-quality technical support to our customers.Key Responsibilities:Provide exceptional technical support in a fast-paced environment, prioritizing customer satisfaction.Assist...
-
Desktop Support Specialist
1 month ago
Canberra, ACT, Australia Randstad Full timeJob SummaryWe are seeking a skilled Desktop Support Analyst to join our team at Randstad Digital. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring seamless incident management and request fulfillment.Key ResponsibilitiesManage and resolve technical issues related to end-user...
-
Desktop Support Specialist
4 weeks ago
Canberra, ACT, Australia Randstad Full timeJob SummaryWe are seeking a skilled Desktop Support Analyst to join our team at Randstad Digital. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring their devices are running smoothly and efficiently.Key ResponsibilitiesManage and resolve technical incidents and requests from...
-
Technical Support Specialist
2 weeks ago
Canberra, ACT, Australia HiTech Group Full timeJob Title: Technical Support SpecialistJob Summary: We are seeking an experienced Technical Support Specialist to join our team at HiTech Group. The successful candidate will be responsible for installing and supporting Network and Communication systems across various domestic locations.Key Responsibilities:Installing and supporting Network and Communication...
-
IT Support Specialist
2 weeks ago
Canberra, ACT, Australia Emanate Technology Full timeJob SummaryEmanate Technology is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support domestically, including travel, and installing and supporting the company's IT, Network, and Communications systems.Key ResponsibilitiesProvide technical support domestically,...
-
Technical Support Specialist
6 days ago
Canberra, ACT, Australia Fujitsu Full timeAbout the RoleAt Fujitsu, we are looking for a skilled Technical Support Specialist to join our team. As an On-site IT Technician, you will be responsible for providing top-notch technical support to our clients. Your primary goal will be to ensure that our customers' desktop, infrastructure, and services are running smoothly across multiple technology...
-
Technical Support Specialist
3 weeks ago
Canberra, ACT, Australia Fujitsu Full timeAbout the roleAs a Technical Support Specialist at Fujitsu, you will be responsible for providing technical support and maintenance for our customers' desktop, infrastructure, and services. This includes supporting hardware, operating systems, software, networks, servers, and other technology streams.Respond to and resolve incidents and service requests...
-
IT Support Specialist
16 hours ago
Canberra, ACT, Australia ignite Full timeIgnite is seeking experienced Service Desk Analysts and Desktop Support Technicians for a government client role in Canberra. The successful candidates will work on incident management, request fulfillment, and providing face-to-face user support. They will also contribute to Knowledge Base development and collaborate with Tier 1 & 3 teams.Key...
-
IT Support Specialist
4 weeks ago
Canberra, ACT, Australia ignite Full timeExciting Opportunities at IgniteWe are seeking experienced Service Desk Analysts and Desktop Support Technicians to join our team at Ignite. Our government client is looking for skilled professionals to provide top-notch support to their end-users.Key Responsibilities:Manage incidents and requests for end-user devicesUtilize cutting-edge service management...
-
On-site IT Support Specialist
1 month ago
Canberra, ACT, Australia Fujitsu Full timeAbout the RoleWe are seeking a skilled On-site Technician to join our team at Fujitsu. As an On-site Technician, you will be responsible for providing technical support and maintenance for our customers' desktop and infrastructure equipment.Key Responsibilities:Provide technical support and maintenance for desktop, infrastructure, and services across...
-
Technical Support Specialist
3 weeks ago
Canberra, ACT, Australia Fujitsu Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at Fujitsu. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary focus will be on resolving technical issues and ensuring that our clients receive the highest level of...
-
Technical Support Specialist
2 weeks ago
Canberra, ACT, Australia Recruitment Hive Full timeJob SummaryWe are seeking a highly skilled Technical Support Officer to join our team at Recruitment Hive. The successful candidate will have experience in complex ICT systems, desktop and printer installation, and network infrastructure.Key ResponsibilitiesProvide technical support for our client's ICT systems, including installation and...
-
IT Support Specialist
2 weeks ago
Canberra, ACT, Australia ignite Full timeIgnite is seeking highly skilled IT professionals to fill the roles of Desktop Support Technician and Service Desk Analyst for one of our government clients.As a Desktop Support Technician, you will be responsible for:Incident management and request fulfillment for client end-user devicesManaging queues via cutting-edge service management toolsWindows OS and...
-
IT Support Specialist
4 days ago
Canberra, ACT, Australia ignite Full timeJob Title: IT Service Desk Analyst and Desktop Support TechnicianAt Ignite, we're seeking experienced IT professionals to join our team in providing exceptional support to our clients. As an IT Service Desk Analyst and Desktop Support Technician, you will be responsible for delivering top-notch technical assistance and troubleshooting expertise to our...
