Lead Customer Success

6 days ago

Sunshine Coast Regional District, Australia beBeeCustomerExperience Full time $90,000 - $110,000

Customer Experience Lead

We are on the hunt for a passionate and experienced professional to lead our customers on their journey to success, reduce churn, and identify growth opportunities that deliver measurable value.

This role requires you to be the ultimate customer champion - deliver value, solve problems, and celebrate wins. You will build and grow strong, trust-based relationships with your client portfolio, dive deep into customer goals and challenges, and shape strategic plans for success.

You will keep a close eye on customer health and proactively address issues before they bubble up. Spot upsell and cross-sell opportunities like a pro and turn them into wins. Lead regular check-ins and business reviews to stay aligned and deliver ongoing value.

This is a key position in our organization, requiring a natural ability to build strong relationships, influence outcomes, and manage tough conversations with a smile. We seek a self-starter who thrives in a fast-paced, agile environment and exemplifies our values:

  • CUSTOMER OBSESSED
  • EXTREME URGENCY
  • EXCELLENCE
  • RESOURCEFUL

In return, you can expect a tight-knit, collaborative team culture that genuinely cares about customers (and each other). Competitive base salary + performance bonus, remote or from our relaxed office, and every day is casual dress day. Join a rapidly growing, globally expanding SaaS business making waves and loads of room to learn, grow and make your mark - this is just the beginning.

We are looking for builders - people who want to drive our business forward at all costs in order to achieve the goals we have both short and long term for the results and outcomes that that will bring to us all.

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