Customer Experience Advocate

About This Opportunity

At our company, we are seeking a highly skilled Customer Success Manager to lead our customers on their journey to success. As a trusted advisor, you will be instrumental in building strong, strategic partnerships with our clients, guiding them to achieve their business objectives through better product adoption and operational excellence.

The ideal candidate will have 3+ years of experience in Customer Success, Account Management, or a client-facing role. You should have a proven ability to build strong relationships, influence outcomes, and manage tough conversations with a smile.

You will be responsible for identifying growth opportunities that deliver measurable value, reducing churn, and driving long-term engagement and retention. Your exceptional written and verbal communication skills will enable you to effectively communicate with clients and internal stakeholders.

We are looking for a self-starter who can take initiative and thrive in a fast-paced, agile environment. If you have a knack for uncovering new opportunities and driving account growth, this could be the perfect opportunity for you.

Key Responsibilities

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• Be the ultimate customer champion - deliver value, solve problems, and celebrate wins\
• Build and grow strong, trust-based relationships with your client portfolio\
• Dive deep into customer goals and challenges, and shape strategic plans for success\
• Keep a close eye on customer health and proactively address issues before they bubble up\
• Spot upsell and cross-sell opportunities like a pro and turn them into wins\
• Lead regular check-ins and business reviews to stay aligned and deliver ongoing value\
• Partner closely with Sales, Product, and Support teams to amplify customer voices internally\
• Help evolve our Customer Success playbook - your insights matter\
• Suggest process improvements and best practices across the Customer Success function\
• Maintain accurate records of customer interactions and progress\
• Collaborate with cross-functional teams to drive business growth and expansion\
• Participate in training and development programs to enhance your knowledge and skills\
• Stay up-to-date with industry trends and emerging technologies\
• Evaluate and provide feedback on products and services to ensure alignment with customer needs\
• Support the implementation of new initiatives and projects to drive business growth\
• Develop and maintain relationships with key stakeholders, including sales, marketing, and product teams\
• Communicate regularly with customers to understand their needs and preferences\
• Provide exceptional customer service and support to drive customer satisfaction and loyalty\
• Identify areas for improvement and develop solutions to address customer pain points\
• Prioritize tasks and manage multiple projects simultaneously\
• Meet or exceed sales targets and revenue growth goals\
• Conduct market research and competitor analysis to identify opportunities for growth\
• Analyze data to inform business decisions and drive growth\
• Develop and execute strategies to increase customer engagement and retention\
• Work closely with the leadership team to develop and implement company-wide initiatives\
• Act as a subject matter expert and thought leader within the organization\
• Develop and maintain relationships with key partners and vendors\
• Represent the company at industry events and conferences\
• Develop and implement processes to improve efficiency and productivity\
• Stay up-to-date with industry trends and emerging technologies\
• Perform other duties as assigned by management\
• Develop and maintain accurate records of customer interactions and progress\\

About Us

We are a rapidly growing SaaS business making waves in the industry. Our team culture is tight-knit and collaborative, with a genuine focus on customers. We offer a competitive base salary + performance bonus, remote work options, and a relaxed office environment. Every day is casual dress day, and we encourage our team members to bring their full selves to work.

As a builder, you will be instrumental in driving our business forward and achieving our short- and long-term goals. If you are driven by purpose, fueled by challenge, and ready to make magic happen for our customers, apply now. We can't wait to meet you.