Enterprise Customer Advocate

5 days ago

Sunshine Coast Regional District, Australia beBeeCustomerSuccess Full time $90,000 - $120,000
Job Title: Customer Success Manager

As a seasoned professional, you will be responsible for leading our customers on their journey to success, reducing churn and identifying growth opportunities that deliver measurable value. The ideal candidate should have passion, experience and a knack for uncovering new opportunities and driving account growth.

Key Responsibilities:
  • Be the ultimate customer champion - deliver value, solve problems and celebrate wins
  • Build and grow strong, trust-based relationships with your client portfolio
  • Dive deep into customer goals and challenges and shape strategic plans for success
  • Keep a close eye on customer health and proactively address issues before they bubble up
  • Spot upsell and cross-sell opportunities like a pro and turn them into wins
  • Lead regular check-ins and business reviews to stay aligned and deliver ongoing value
  • Partner closely with Sales, Product and Support teams to amplify customer voices internally
  • Help evolve our Customer Success playbook - your insights matter
Requirements:
  • 3+ years in Customer Success, Account Management or a client-facing role
  • Proven ability to build strong relationships, influence outcomes and manage tough conversations with a smile
  • A solutions-first mindset and a natural curiosity to keep learning and evolving
  • Exceptional written and verbal communication skills
  • SaaS or tech industry experience - bonus points for B2B or eCommerce/Retail ops knowledge
  • Self-starter energy, you take initiative and thrive in a fast-paced agile environment
  • You exemplify Maropost's values:
    • Customer Obsessed
    • Extreme Urgency
    • Excellence
    • Resourceful
What We Offer:
  • A tight-knit collaborative team culture that genuinely cares about customers (and each other)
  • Competitive base salary + performance bonus - your impact won't go unnoticed
  • Work where it works for you - remote or from our relaxed Sunshine Coast office
  • Every day is casual dress day. We're all about bringing your full self to work
  • Join a rapidly growing globally expanding SaaS business making waves
  • Loads of room to learn, grow and make your mark - this is just the beginning

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