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Customer Experience Strategist

3 weeks ago

Sunshine Coast Regional District, Australia beBeeCustomerSuccess Full time $90,000 - $120,000
Unlock Customer Success

We're on a mission to empower businesses to achieve their goals and grow alongside us.

The Opportunity

As a trusted advisor, you'll build strong, strategic partnerships with our clients, guiding them to achieve their business objectives through better product adoption and operational excellence.

  • Deliver value, solve problems, and celebrate wins with your customers
  • Build and grow trust-based relationships with your client portfolio
  • Dive deep into customer goals and challenges, shaping strategic plans for success
  • Proactively address customer health issues before they escalate
  • Identify upsell and cross-sell opportunities and turn them into wins
  • Lead regular check-ins and business reviews to stay aligned and deliver ongoing value
  • Partner closely with Sales, Product, and Support teams to amplify customer voices internally
Your Background

With 3+ years of experience in Customer Success, you possess the skills and expertise needed to make a significant impact.