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Dedicated Customer Support Professional

3 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $40,000 - $60,000

Are you a motivated and skilled individual looking for a challenging role in customer service?

About the Role:

We are seeking a highly dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service through various communication channels.

Key Responsibilities:
  1. Respond to customer inquiries in a timely and professional manner
  2. Provide accurate and detailed information about products and services to customers
  3. Assist customers with placing orders, tracking shipments, and resolving any issues or complaints
  4. Collaborate with other departments to resolve complex customer issues and provide solutions
  5. Maintain a positive, empathetic, and professional attitude towards customers at all times
  6. Identify and escalate priority issues to the appropriate team or manager
  7. Continuously strive to improve and maintain customer satisfaction levels
Requirements:
  • High school diploma/GED required; college degree preferred
  • Minimum of 1-2 years of experience in customer service or related field
  • Excellent communication skills (verbal and written) with the ability to actively listen and empathize with customers
  • Detail-oriented with strong problem-solving and analytical skills
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
  • Proficient in using Microsoft Office and CRM software
  • Positive attitude and strong work ethic
  • Ability to work flexible schedules, including weekends and holidays
What We Offer:
  1. Competitive salary package
  2. Comprehensive health benefits including medical, dental, and vision
  3. Paid time off and holidays
  4. 401(k) retirement plan with company match
  5. Employee discounts on products
  6. Training and professional development opportunities