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Dedicated Customer Support Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $55,000 - $70,000

Job Title:

We are seeking a highly skilled Customer Service Representative to join our organization.

About the Role:

This position involves providing exceptional customer service to clients, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities:

  • Manage customer interactions, ensuring a positive experience for all parties involved
  • Resolve customer complaints efficiently, aiming for first-call resolution where possible
  • Research and gather information using internal systems, collaborating with other departments when necessary
  • Document customer interactions accurately and confidentially
  • Utilize training and knowledge base to answer customer questions, following established scripts and procedures
  • Maintain confidentiality and handle sensitive information appropriately
  • Elevate complex issues to the relevant team or manager as needed
  • Stay current with updates by attending training sessions and reviewing new materials
  • Adhere to attendance and scheduling requirements

Required Skills and Qualifications:

  • Must be at least 18 years old
  • High school diploma or equivalent is required
  • Strong written and verbal communication skills are essential
  • Ability to type at least 20 words per minute
  • Familiarity with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • Basic proficiency in Windows operating systems
  • Reliability and punctuality, along with a strong work ethic, are mandatory
  • Excellent troubleshooting and follow-up skills
  • Conflict resolution and problem-solving abilities
  • A customer-focused approach, being empathetic, patient, and responsive
  • Able to multitask, stay organized, and self-manage
  • Team-oriented individual with a positive attitude
  • Comfortable working in a fast-paced environment
  • Excellent interpersonal skills and ability to build rapport with customers and colleagues

About Us:

We believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time.

Why Work with Us?

We value our employees' contributions and offer a supportive work environment that fosters growth and development.