Service Desk Analyst
4 weeks ago
Are you passionate about delivering exceptional IT support and exceeding customer expectations? We're looking for a skilled Service Desk Analyst to join our team in Sydney.
The OpportunityAs a Service Desk Analyst, you'll be the go-to person for all things tech, providing top-class IT support to our team in Sydney. You'll troubleshoot complex issues, collaborate to resolve high-priority incidents, and even contribute to shaping the future of IT at Seven Network.
Key Responsibilities- Provide IT support and exceptional customer service across multiple channels, escalating more complex issues and acting as a point of reference for the team.
- Lead by example and contribute to the performance of the Service Desk Team.
- Troubleshoot proactively, solving technical problems, and answering user queries efficiently, ensuring customer expectations are managed and creating a positive experience in all interactions.
- Collaborate with stakeholders and lead in resolving high-priority incidents.
- Provide out-of-office hours support and on-call duties as needed to ensure business needs are continuously met.
- Take initiative, manage projects, and contribute to IT strategy implementation.
You will be an experienced Service Desk Analyst with exceptional customer service skills, and problem-solving skills with the ability to articulate ideas and solutions clearly to technical and non-technical audiences. You will be a strong team player who is eager to learn and grow within the role.
You will have:
- 1.5-2 years relevant service desk/IT support experience (with technical knowledge across various areas/technologies).
- Excellent written and verbal communication skills.
- Proven experience following ITIL processes, preferably with relevant certifications.
- Focused on achieving effective business outcomes, adhering to deadlines, and maintaining high standards of delivery.
- Ability to thrive in a fast-paced environment and embrace change and continuous improvement.
We're looking for people like you to join our mission to be the most connected news, sport, and entertainment brand in Australia. Seven Network is where you can come to make a difference – in your career, in our company, and in the lives of 19 million Australians that we reach each month.
At the heart of our culture is the belief that creativity thrives on connection and collaboration – it's where the magic happens. Our offices across the country buzz with energy and inspiring interactions that can transform to magic on screen.
Some of our perks:
- Recognition and Rewards programs.
- Time to manage life events.
- Total wellbeing approach.
- Learn your own way.
Seven Network is an equal-opportunity employer, and we are committed to creating a diverse and inclusive workplace. Our "Better Together" Employee Advocacy Groups drive diversity and inclusion efforts across the company, ensuring that Seven is an authentic workplace where everybody belongs.
We're proud to be Australia's first media company to achieve the WGEA Employer of Choice for Gender Equality certification and partners with UN Women. In 2023, we launched our RAP as our commitment to reconciliation with Indigenous and First Nations communities and providing education and meaningful accountability for Seven and our people.
Our Values:
Our values are our compass. They serve as our roadmap to lead us not just to deliver great work but help to shape everything we do.
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