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Senior Customer Service Manager
2 months ago
The State of Queensland is seeking a highly skilled and experienced Senior Customer Service Manager to lead our Customer Service Team in the Northern Region. As a key member of our leadership team, you will be responsible for ensuring the delivery of exceptional customer service that meets the needs of our diverse customer groups.
Key Responsibilities- Leadership and Guidance: Provide strategic leadership and guidance to the Customer Service Team, ensuring effective coordination of workload and workforce management.
- Team Culture: Foster a positive and inclusive team culture that promotes communication, collaboration, and continuous improvement.
- Local Leadership: Contribute to the local leadership team, driving business outcomes and customer satisfaction.
- Performance Management: Support staff to achieve excellence in their performance, promoting a high-performance culture that maximizes potential.
- HR Management: Apply HR management policies and principles, ensuring the delivery of service consistent with financial, HR, and administrative delegations.
- Cultural Awareness: Develop and apply a high level of awareness and understanding of protocols and issues impacting Aboriginal and Torres Strait Islander peoples, facilitating improved service delivery and customer outcomes.
- Workplace Safety: Lead and maintain a workplace safety culture, ensuring all policies and practices concerning Workplace Health and Safety are applied.
- A Class C driver's license is required for this role.
The State of Queensland offers a range of benefits and opportunities for professional growth and development. We are committed to building inclusive cultures that respect and promote human rights and diversity.
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