Senior Overnight Guest Experience Liaison

2 days ago


West Melbourne, Victoria, Australia Marriott Full time
Unlock Your Potential as an Overnight Guest Experience Liaison

Courtyard by Marriott invites ambitious individuals to join our team as an Overnight Guest Experience Liaison. This part-time role offers the perfect opportunity to kickstart your career in a fast-paced environment.

About You

To succeed in this position, you should have:

  • Experience with OPERA property management system or similar software
  • Relevant experience in a similar role, preferably in hospitality
  • Working rights in Australia
  • An enthusiastic attitude and a willingness to learn
The Role

As an Overnight Guest Experience Liaison, you will be responsible for:

  • Supporting our passionate Guest Services team with general operational tasks
  • Assigning rooms according to guest requests and preferences whenever possible
  • Handling general enquiries and providing exceptional service to our experienced travelers
  • Assisting with verifying and adjusting billing for guests while following up with guest questions and requests
  • Building and strengthening relationships with existing and new customers to enable future bookings
Benefits

We offer an attractive package of benefits, including:

  • Exclusive staff discounts on food and beverage and hotel rooms
  • Flexible working hours and locations through our Life with the Works program
  • Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives
Estimated Salary: AU$40,000 - AU$60,000 per annum (dependent on experience)

This salary range is based on national averages and may vary depending on factors such as location and qualifications. As an equal opportunity employer, we welcome applications from motivated individuals who are eager to grow and develop their careers in the hospitality industry.



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