Night Shift Hospitality Team Member

9 hours ago

Melbourne, Victoria, Australia beBeeHospitality Full time $68,000 - $94,000

Hotel Night Team Member

This is an exciting opportunity to work in a fast-paced environment, serving as the primary after-hours contact for guests. The role involves handling check-ins, inquiries, and room service while providing exceptional customer service.

Main Responsibilities:

  • Serve as the main point of contact for guests during late-night hours.
  • Perform nightly financial reconciliations and generate reports on occupancy and revenue.
  • Manage emails, phone calls, and urgent requests while supporting early-morning event setups.
  • Maintain stock levels for minibars, breakfast service, and bar fridges as needed.
  • Document maintenance issues and communicate with day staff for effective handover.

Requirements:

  • A warm and genuine approach, combined with professionalism, is essential for this role.
  • Previous experience in front office or reception roles is highly valued.
  • Availability to work rotating overnight shifts from 11:00 PM to 7:00 AM is required.
  • Familiarity with Property Management Systems (PMS) is preferred, or strong general computer skills are necessary.

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