Rostering and Planning Support Specialist

1 week ago

Canberra, ACT, Australia beBeeResponsibilities Full time $84,458 - $99,885

About Us

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We are a dynamic law enforcement agency, providing policing services across Australia. We work to prevent and detect crimes against the Commonwealth, its laws and integrity.

Our agency offers diverse career opportunities, from frontline positions to critical operational or professional support roles. The work you do makes a significant impact on the people of Australia.

We value our workforce and provide generous remuneration and conditions, including:

  • 6 weeks (30 days) paid annual leave per year + additional paid Christmas stand down time.
  • 4 extra days of mandatory rest leave per year.
  • 18 days of paid personal leave per year.
  • Generous superannuation of 15.4%.
  • 18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver).
  • Flexible working arrangements for work/life balance.
  • Access to health & wellbeing services - with a focus on early intervention, education and prevention.
  • Ongoing training and professional development opportunities.

About the Role

We seek experienced individuals to fill the role of Rostering and Planning Support Officer within our National Coordination Team at the Band 4 level.

The National Coordination Team sits within our Business Services branch, contributing to AFP operational outcomes by providing support and enabling our people to deliver maximum impact.

Our Quintiq solution enhances our enterprise wide rostering capability, supporting increased workforce visibility, flexibility, improved rostering practices, consistency and alignment with better practice.

About Your Key Responsibilities

This role will find you working in a varied and rewarding environment, delivering service & support outcomes while thinking creatively and collaborating with others.

  • Respond to phone and online queries in a professional manner, ensuring accurate information is provided.
  • Assess the complexity of issues and escalate matters requiring higher-level intervention to senior colleagues.
  • Allocate and action enquiries and requests within designated timeframes.
  • Perform basic compliance checks in line with our Governance Framework.
  • Provide general administrative support, including data entry, record-keeping and document preparation.
  • Contribute to the development and refinement of operational procedures.
  • Maintain high standards of professionalism and service in all interactions.
  • Build and maintain productive working relationships with stakeholders and colleagues.

About You

To be successful in this role, you will require:

  • A Negative Vetting 1 (Secret) security clearance or ability to obtain one.
  • Strong verbal and written communication skills to handle queries professionally.
  • Sound organisational and time management abilities to manage multiple tasks and priorities.
  • Demonstrated ability to proactively contribute within a team.

We encourage applications from experienced individuals with skills in using the Quintiq Rostering system, rostering in a 24/7 environment, and the ServiceNow platform.

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