Quintiq Rostering and Planning Support Officer

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.

We recognise your contribution to our workforce and offer generous remuneration and conditions including:

• Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down.
• 4 extra days of mandatory rest leave per year.
• 18 days of paid personal leave per year.
• Generous superannuation of 15.4%.
• 18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child's date of birth or placement.
• Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement.
• Flexible and hybrid working arrangement that provides work/life balance.
• Health & wellbeing services – with a focus on early intervention, education and prevention.
• Access to ongoing training and professional development opportunities.

What is the role?

Applications are sought from suitably qualified applicants wishing to be considered for the role of Rostering and Planning Support Officer within the Quintiq National Coordination Team (NCT) at the Band 4 level.

The NCT sits within the Business Services branch, as part of the broader Chief Financial Officer (CFO) Command. Business Services is a multifaceted branch, which directly contributes to AFP operational outcomes, providing support and enabling our people to deliver maximum impact to the criminal environment.

Quintiq is the AFP's time recording, rostering and planning software. The solution enhances the AFP's enterprise wide rostering capability that supports increased workforce visibility, flexibility, improves rostering practices, promotes consistency, and aligns with better practice. Quintiq is used for time recording and rostering with supervisors and planners working closely together to achieve operational outcomes.

The Quintiq NCT is responsible for:

• Supporting the rostering and planning for AFP staff (sworn and unsworn) located around the country.
• Developing and maintaining the governance and standards associated with ensuring best rostering and time recording practices are adopted across the AFP.
• Providing a service and support capability for staff in the use of Quintiq.
• Maintaining the ongoing training and development in the use of Quintiq.

What will you do?

You will find the work varied and rewarding, providing opportunities to think, plan and collaborate creatively while delivering service & support outcomes within set timeframes and standards. The role requires discretion, tact and diplomacy in dealing with sensitive and/or confidential matters.

Key responsibilities include:

• Respond to phone and online queries in a professional and timely manner, ensuring accurate and consistent information is provided.
• Identify and assess the complexity of issues, escalating matters requiring higher-level intervention to the Band 5 Team Member.
• Ensure all enquiries and requests are appropriately allocated or actioned within designated timeframes.
• Perform basic compliance checks in line with AFP Governance Framework.
• Provide general administrative support, including data entry, record-keeping, and document preparation.
• Contribute to the development and refinement of operational procedures to enhance efficiency.
• Uphold a high standard of professionalism and service in all interactions.
• Build and maintain productive working relationships with key stakeholders and members.
• Undertake other duties as required, consistent with the Band 4 work level standards.

Essential Requirements

• You must be an Australian Citizen at the time of application.
• A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
• Strong verbal and written communication skills with the ability to handle queries professionally.
• Sound organisational and time management abilities to manage multiple tasks, changing deadlines and priorities.
• Demonstrated ability to proactively contribute within a team.

Desirable Requirements

• Experience in using the Quintiq Rostering system (or equivalent).
• Experience in rostering within a 24/7 environment.
• Experience in using the ServiceNow platform (or equivalent).

Additional Information

• This role is an AFP Band 4 level.
• This position is being advertised to fill current vacancies in Canberra and to create a merit pool for future ongoing or non-ongoing vacancies over the next 12 months.
• Roles may be located in Canberra, Sydney, Brisbane, Melbourne, Adelaide and Perth and successful applicants will work from within these office locations.

Commitment to Diversity & Inclusion

At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability.

Contacts and Closing Information

Contact Officer:Kel Worland,

Contact Officer Phone: ,​

Contact Officer

Applications Close: 11:59pm (AEST) 22/09/2025