Customer Success Manager

2 months ago

Sydney, New South Wales, Australia NICE Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at NICE. As a key member of our Customer Success Team, you will be responsible for driving data-driven customer outcomes for our analytics solutions.

As a Customer Success Manager, you will build and maintain functional expertise in NICE's Customer Engagement Analytics product and service offerings. You will engage in best practices derived from the wide array of customer interaction and analytic solutions NICE offers and help educate customers on using analytics to drive business outcomes.

Key Responsibilities
  • Interact with customers on a regular basis to understand their business needs and identify new opportunities to drive value with NICE's CEA solutions.
  • Build and maintain functional expertise in NICE's Customer Engagement Analytics product and service offerings.
  • Combine an understanding of our customer's business needs with a strong sense of intellectual curiosity to identify new opportunities to drive value with NICE's CEA solutions.
  • Provide overall program leadership for our customer-facing team.
  • Track improvements against customer-specific business cases.
  • Collaborate with cross-functional teams across disciplines such as Sales, Product Delivery, Business Intelligence, Success Enablement, and Training.
  • Ensure overall customer satisfaction.
Requirements
  • 4-10 years of work experience in Consulting, Service Operations, Business Process Improvement, Data-Driven Customer Experience, or a related area.
  • Excellent verbal and written communication skills with the ability to convey complex ideas to non-technical parties.
  • Ability to build relationships and influence others.
  • Demonstrated analytical and problem-solving skills, with high knowledge bandwidth and intellectual curiosity.
  • Ability to operate with minimal guidance and structure in a fast-paced, client-focused environment.
  • Willingness to acquire skills and knowledge on one's own to meet the changing demands of the role.
  • Bachelor's degree from an accredited university or comparable work experience.
What We Offer

Join a dynamic and innovative company where you will have the opportunity to learn and grow. As a Customer Success Manager at NICE, you will be part of a collaborative and creative environment that values innovation and teamwork. We offer a hybrid work model, with 2 days of office work and 3 days of remote work, allowing for maximum flexibility and work-life balance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.

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