Retail Growth Manager

3 days ago

Sydney, New South Wales, Australia beBeeGrowth Full time $180,000 - $250,000
Role Overview

As a senior retail leader, you will play a pivotal role in executing our ambitious growth strategy, scaling the retail function and expanding our presence across Australia.

Key Responsibilities:
  • Strategic Leadership & Growth Execution
    • Progress and implement the retail growth strategy aligned with company objectives and energy transition targets.
    • Drive customer acquisition and revenue growth through traditional and innovative market offerings and strategic partnerships.
    • Build and scale the retail function by hiring, developing and mentoring a capable, motivated and performance-driven team.
  • Sales & Business Development
    • Lead and grow the retail sales function to achieve business outcomes.
    • Cultivate key relationships with large energy customers, consultants, brokers and industry stakeholders.
    • Oversee large deal negotiations, tender responses and the development of tailored commercial offerings.
  • Commercial Performance
    • Manage the retail profit and loss statement to ensure sustained volume growth, gross margin optimisation and disciplined cost control.
    • Collaborate with trading, risk and finance teams to align customer contracting with hedge strategy and compliance obligations.
    • Manage credit exposure and customer payment performance in coordination with the finance function.
  • Customer Experience & Operations
    • Oversee account management, billing and customer service to ensure a seamless customer experience.
    • Lead initiatives to enhance digital capabilities, customer self-service and data-driven insights.
  • Regulatory & Compliance
    • Ensure full compliance with relevant legislation and regulatory frameworks including National Electricity Rules and retail licensing obligations.
    • Represent the company in industry forums, policy consultations and market stakeholder engagements.
Requirements:
  • 8+ years' experience in the Australian energy sector with leadership roles in electricity retail.
  • Proven experience leading C&I market strategy and delivering strong growth outcomes.
  • Strong track record of managing high-performing teams across commercial and operational domains.
  • Deep knowledge of retail energy pricing, contracting, customer lifecycle management and regulatory requirements.
Desirable:
  • Familiarity with LGC-backed products or bespoke sustainability solutions.
  • Experience in billing systems, CRM tools, data management and customer analytics in the energy sector.
  • Understanding of wholesale trading interfaces and hedge product integration with retail offerings.

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