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Technical Support Specialist

2 weeks ago

City of Frankston, Australia beBeeFieldService Full time $39,720 - $66,429

At the forefront of customer satisfaction, we are seeking a seasoned professional to join our team as a Field Service Technician.

About the Role

This pivotal position is responsible for delivering top-notch service and maintenance to our customers. As a Field Service Technician, you will be the face of our organization, ensuring that every interaction is nothing short of exceptional.

The ideal candidate will possess a unique blend of technical expertise and interpersonal skills, with the ability to navigate complex situations with poise and professionalism.

  • Develop a thorough understanding of our products and services to provide informed solutions and recommendations to customers.
  • Maintain accurate records and documentation, ensuring seamless communication between teams and stakeholders.
  • Collaborate with colleagues to resolve issues efficiently, prioritizing timely responses to minimize downtime and maximize customer satisfaction.
  • Adhere to industry standards and protocols, upholding the highest levels of quality and integrity in all aspects of work.

We are committed to fostering an environment of growth and development, providing opportunities for ongoing training and skill enhancement to ensure our technicians remain at the forefront of their field.

About You: The Skills & Expertise We Seek

To succeed in this role, you will need:

  • A high school diploma or equivalent experience.
  • A basic understanding of internet environments and the ability to complete online training modules.
  • A valid driver's license and acceptable driving record.
  • The ability to travel regularly, with occasional overnight stays.
  • The physical stamina to lift 50 pounds and maintain a high level of activity throughout the workday.
Benefits and Perks

We offer a comprehensive compensation package, including competitive pay, benefits, and opportunities for career advancement. Our employees enjoy a dynamic work environment, collaborative team culture, and a commitment to work-life balance.

Ongoing Support and Development

We invest heavily in the growth and development of our staff, providing regular training sessions, workshops, and conferences to ensure our technicians stay up-to-date on the latest technologies and industry trends.