Technical Support Associate

5 days ago

City Of Wanneroo, Australia beBeeServiceDesk Full time $78,351 - $108,509
Help Desk Support Specialist

We are seeking a motivated and experienced professional to join our team as a Help Desk Support Specialist. This is a full-time role that involves providing first-level technical support and remote system monitoring for internal teams, clients, and subcontractors across Australia and internationally.

You will be responsible for monitoring systems, troubleshooting issues, documenting work, and escalating complex problems as needed. This role operates on a 24/7 rotating roster, including nights, weekends, and public holidays. Post-training, you will work one shift a week, based at our office.

Candidates must possess full working rights in Australia and be able to undergo pre-employment checks (including drivers license history and police check) at our expense.

Key Responsibilities:
  • Monitor and troubleshoot deployed systems nationally and internationally.
  • Provide first-level technical support, responding to calls professionally.
  • Accurately document incidents and solutions.
  • Escalate complex issues.
  • Maintain up-to-date knowledge of Help Desk processes.
  • Collaborate with teams and contribute to a positive environment.
Requirements:
  • 12+ months experience in a Service Desk, Help Desk, or Level 1 technical support role.
  • Effective communication, collaboration, and attention to detail.
  • Ability to work under pressure in a 24/7 operational setting.
  • Self-motivated, independent learner with a commitment to exceptional customer service.
  • Team player with a transparent, solution-focused mindset.
Bonus Points:
  • Maintaining & troubleshooting software on Linux operating systems.
  • AWS environments (hands-on).
  • Diagnostic troubleshooting for root cause identification.
  • Familiarity with ITIL practices or ISO standards.
What We Offer:
  • Competitive salary package + super & short-term incentive.
  • Supportive team in a fast-growing industry.
  • Opportunities for skill expansion and process improvements.
  • Stable full-time role with flexible 24/7 shifts.
  • Access to an Employee Assistance Program (EAP).
  • Collaborative team environment.

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