
Cultivate Growth Opportunities
6 days ago
Unlock Your Potential
We are a joint venture between Worldline and ANZ Banking Group, offering in-store and ecommerce payment solutions to businesses across Australia.
As an equal opportunity employer, we value diversity and inclusion, and our success comes from new insights, diverse points of view and the energy of every member of our team.
The Opportunity
As a Customer Service Representative, your responsibilities will include:
Processing requests from customers, partners and third parties, according to skill matrix for respective teams, SLAs and quality requirements
Updating systems to reflect contract changes, including activating new services and changes to customer status
Maintaining new and existing customers in our system
Supporting the operational implementation of new products and services
Executing recurring tasks, including reporting statistics daily
Participating in projects and cooperating with entire stakeholder networks and external business partners
Assisting in all areas of the team, including problem solving activities and implementation of agreed solutions
Resolving and following up on customer issues escalating to technical support teams as appropriate
Participating in the development of service improvement plans
Implementing and deploying new processes, systems and standards
Key Skills Required
Experience in a customer service setting or call centre
Knowledge of the business and processes
Client/bank office support experience and key account management experience
Benefits
We offer a flexible environment that empowers you to learn, grow and accelerate your career, with access to great mix of benefits, including health and wellbeing discounts, learning and development opportunities, additional leave options, social connection opportunities and volunteering leave.
Shape the Evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for problem solvers, people with passion, a can-do attitude and a hunger to learn and grow.
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