Cultivate Growth Opportunities

6 days ago


Melbourne, Victoria, Australia beBeeCustomer Full time $88,357 - $114,446

Unlock Your Potential

We are a joint venture between Worldline and ANZ Banking Group, offering in-store and ecommerce payment solutions to businesses across Australia.

As an equal opportunity employer, we value diversity and inclusion, and our success comes from new insights, diverse points of view and the energy of every member of our team.

The Opportunity

As a Customer Service Representative, your responsibilities will include:

Processing requests from customers, partners and third parties, according to skill matrix for respective teams, SLAs and quality requirements

Updating systems to reflect contract changes, including activating new services and changes to customer status

Maintaining new and existing customers in our system

Supporting the operational implementation of new products and services

Executing recurring tasks, including reporting statistics daily

Participating in projects and cooperating with entire stakeholder networks and external business partners

Assisting in all areas of the team, including problem solving activities and implementation of agreed solutions

Resolving and following up on customer issues escalating to technical support teams as appropriate

Participating in the development of service improvement plans

Implementing and deploying new processes, systems and standards

Key Skills Required

Experience in a customer service setting or call centre

Knowledge of the business and processes

Client/bank office support experience and key account management experience

Benefits

We offer a flexible environment that empowers you to learn, grow and accelerate your career, with access to great mix of benefits, including health and wellbeing discounts, learning and development opportunities, additional leave options, social connection opportunities and volunteering leave.

Shape the Evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for problem solvers, people with passion, a can-do attitude and a hunger to learn and grow.



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