Senior Customer Experience Liaison
4 days ago
We are seeking a highly skilled and motivated Senior Customer Experience Liaison to join our team at Rentokil Initial in Brisbane.
The ideal candidate will have experience working in customer service or call centre environments, with a proven track record of providing exceptional phone and email support, sales, and resolution of customer queries.
Key responsibilities include:
- Receiving and responding to inbound calls and emails from domestic customers, ensuring timely and effective resolution of their queries
- Proactively engaging with existing customers through outbound calls to promote products and services, drive sales, and build strong relationships
- Collaborating with colleagues to ensure seamless communication and delivery of exceptional customer experiences
- Scheduling appointments for residential customers and converting incoming enquiries into sales opportunities
To be successful in this role, you will require:
- Experience working in customer-facing roles, with a strong focus on delivering exceptional customer experiences
- Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues
- Proficiency in using multiple database systems and email programs, with experience in Microsoft Office and spreadsheet software desirable
- Able to work calmly under pressure, multi-tasking and prioritizing tasks to meet deadlines
- Proven problem-solving skills, with the ability to think critically and provide effective solutions
This is an excellent opportunity to join a leading company like Rentokil Initial, where you can grow your career and make a real impact. With a competitive salary range of AU$65,000 - AU$80,000 per annum, depending on experience, you will be rewarded for your hard work and dedication.
The estimated annual salary for this position is around AU$72,500, based on average national salaries for similar roles in Brisbane.
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