Senior Community Liaison Specialist

4 hours ago


Brisbane, Queensland, Australia Brisbane City Council Full time

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe.

We are seeking a Senior Community Liaison Specialist to join our team at the Pullenvale Ward Office. This role will be responsible for leading the delivery of highly effective administration and customer service, managing the Ward Office workload and achieving Key Performance Indicators as set by the Councillor.

As a key member of the Ward Office, you will have the opportunity to represent Brisbane City Council at local events when needed and connect with residents who come into the Ward Office. Your professional attitude and leadership experience will enable you to succeed in a busy office environment with complex customer queries, competing demands and the need to re-prioritise when the unexpected arises.

You will have experience and success in providing a diverse range of high-quality administrative and customer service tasks, strong computer skills within a fast-paced setting and hands on experience with content writing for digital channels.

To be successful in this role, you will need to demonstrate:

  • customer service experience with a strong focus on resolving complex customer queries including ongoing correspondence where necessary
  • experience in leading an office-based operation providing high quality administrative and secretarial support
  • experience in researching and interpreting legislation, policy and guidelines to support the councillor in resolving community queries
  • organisation skills including diary management, organising documents and preparing resources for meetings
  • writing reports, correspondence and information decks whilst handling sensitive information in line with Council policy
  • well-developed interpersonal and communication skills to liaise effectively with a wide range of customers and Council officers through a variety of channels

The successful applicant will be required to undergo a Criminal History Check and hold a C Class Driver's License (or be able to obtain one).

This is an exciting opportunity to make a real difference in the lives of our community members and contribute to the success of the Pullenvale Ward Office. If you have a passion for delivering exceptional customer service and leading a team, we encourage you to apply.

Brisbane City Council offers a salary of $95,000 - $105,000 per annum, dependent on experience, plus superannuation and annual leave loading. We also offer a range of benefits including flexible working arrangements, professional development opportunities and a supportive work environment.



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