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Customer Service Liaison

1 month ago

Brisbane, Queensland, Australia Rentokil Initial Full time

We are currently seeking a skilled Customer Service Liaison to join our team at Rentokil Initial in Brisbane. This permanent full-time role offers a competitive salary and opportunities for career growth.

In this position, you will play a crucial role in delivering exceptional customer service through phone and email support, sales, and resolving customer queries efficiently. Key responsibilities include:

  • Responding to inbound calls and emails from domestic customers with professionalism and empathy
  • Making proactive outbound calls to existing customers to promote our products and services
  • Resolving customer issues promptly and accurately, ensuring a positive experience
  • Scheduling appointments for residential customers with precision and timeliness
  • Converting incoming enquiries into sales opportunities with persistence and skill
  • Collaborating effectively with colleagues to achieve shared goals
  • Meeting performance targets for calls and internal sales while maintaining high standards of quality
  • Ensuring accurate and up-to-date customer records within our databases, adhering to compliance requirements.

Requirements for the role include:

  • Proven experience in customer-facing roles, preferably in call centre environments
  • Demonstrated ability to convert inquiries into sales through effective communication and negotiation skills
  • Proficiency in working with multiple database systems, email platforms, and office software such as Word and spreadsheets
  • Excellent verbal and written communication skills, enabling seamless interaction with customers and colleagues
  • Able to work calmly under pressure, managing multiple tasks simultaneously and prioritizing deadlines
  • Proven problem-solving skills, with a focus on finding efficient solutions
  • A commitment to delivering a 'wow' experience for customers, resulting in loyalty and retention
  • A willingness to work collaboratively as part of a team, supporting colleagues to achieve common objectives
  • Professionalism, reliability, and punctuality in all aspects of work.
  • Accurate data entry and maintenance within our systems.

Our estimated annual salary for this position is $60,000 - $80,000, based on industry standards and the location in Brisbane. We offer a dynamic work environment, opportunities for growth and development, and a comprehensive compensation package. If you possess the required skills and qualifications, we encourage you to apply for this exciting opportunity to become a valued member of our team.