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Customer Experience Liaison

2 months ago

Brisbane, Queensland, Australia Invocare Full time

InvoCare is an industry leader within the funeral industry, offering vital services to families that help them celebrate the lives of their loved ones. Our team prides itself on exceptional service and a high level of empathy.

We are seeking a Customer Care Centre Co-ordinator to support families through a pivotal time in their lives. This role involves delivering our services to client families through a culture of CARE and excellence.

Key responsibilities include:

  • Being the first point of contact for families arranging a funeral
  • Organising transportation of a loved one into our care
  • Delivering a strong customer experience
  • Assisting with enquiry follow-up and assorted calls relating to our funeral home brands and cemetery and crematoria memorial parks

The ideal candidate will have solid experience working in a contact centre environment or in a care industry, with a high level of empathy and resilience. They will be looking to work in a high-performing team and enjoy a fast-paced environment where no two calls can be the same.

Benefits of joining InvoCare include:

  • Reward and recognition programs
  • Tailored induction and training programs
  • Well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client family experience
  • Networking opportunities across the business and with peers
  • Birthday and paid parental leave
  • Free access Employee Assistant Program
  • Annual family day social events
  • Flexible work hours, with shifts that fit around your life and commitments
  • We are a diverse workplace and equal opportunity employer
  • Set remuneration bands with regular performance discussions and remuneration reviews

Estimated annual salary: $60,000 - $80,000 AUD (dependent on experience)