Customer Service Representative

4 weeks ago


Mackay, Queensland, Australia Rentokil Initial Full time

Rentokil Initial is seeking a skilled Customer Service Representative to provide exceptional phone and email support to our Commercial and Residential customers. As a key member of our Customer Service team, you will be responsible for resolving customer queries, scheduling pest services, and promoting our products and services.

The ideal candidate will possess excellent communication skills, a strong problem-solving attitude, and the ability to work calmly under pressure. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.

Key Responsibilities:

  • Provide phone and email support to Commercial and Residential customers
  • Schedule pest services for Residential customers
  • Resolve customer queries quickly and accurately
  • Proactively make outbound calls to promote our products and services
  • Meet calls and internal sales targets

Requirements:

  • Experience working in customer service or call centre environments
  • Excellent communication and problem-solving skills
  • Ability to work calmly under pressure and multitask
  • Previous experience in phone sales and converting inquiries into sales

Rentokil Initial offers a strong work-life balance culture, employee assistance program, discounted pest services, and employee referral program. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.



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