Customer Service Representative

1 week ago


Mackay, Queensland, Australia Precruitment Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team in Mackay. As an Administrative Officer in our Call Centre, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective customer service via phone, email, and other communication channels
  • Manage and resolve customer complaints in a professional and courteous manner
  • Process and respond to customer inquiries in a timely and efficient manner
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Develop and maintain knowledge of our products and services to provide accurate information to customers
Requirements
  • 2+ years of experience in a customer service or call centre environment
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in Microsoft Office, particularly Excel and Word
  • Excellent problem-solving and analytical skills
What We Offer

We offer a competitive hourly rate, a dynamic and supportive work environment, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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