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Luxury Guest Experience Specialist

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Sydney, New South Wales, Australia beBeeHospitality Full time $50,000 - $70,000
VIP Services Attendant Role

We are seeking a highly skilled and dedicated individual to join our team as a VIP Services Attendant. This is an exceptional opportunity to deliver personalized services to our valued clients and contribute to their memorable experiences.

Key Responsibilities:

  • Amenity Delivery: Organize and deliver amenities to VIP rooms, ensuring timely and efficient delivery and coordination of guest amenities.
  • Guest Support: Assist and provide general support to the guest experience and guest journey at the hotel.
  • Correspondence: Coordinate correspondence for all contactable guests prior to arrival to arrange special requirements.
  • Profile Updates: Update guest profiles in the system with relevant information.
  • Collaboration: Collaborate with relevant departments for smooth guest transition and recognition.
  • Enquiries and Requests: Respond to guest enquiries and requests in a timely manner, proactively and reactively.

Requirements:

  • Natural Ability: A natural ability to surprise guests with authentic service and a passion for hospitality.
  • Communication Skills: Impeccable communication skills to make every interaction a positive, memorable moment.
  • Experience: Experience with Opera Cloud is preferred but not required. RSA certification is a requirement.

Benefits:

  • Beachside Location: Enjoy a beachside location and wellness benefits, including Employee Assistance Program, birthday day off, anniversary stays, and discounted gym membership.
  • Personal Development: Personal development plans and career progression.
  • Discounts: Discounts across Accor properties and restaurants (up to 70% off).