Guest Experience Specialist

1 week ago

Sydney, New South Wales, Australia beBeeLuxury Full time $50,000 - $80,000

Job Title: Guest Experience Specialist

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About the Role:

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We are seeking a skilled and friendly Guest Experience Specialist to join our team. As a key member of our front-of-house staff, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is truly unforgettable.

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Your Key Responsibilities:

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  • Deliver personalized and efficient service to all guests, responding promptly to their requirements in line with luxury service standards.">
  • Work closely with your colleagues to ensure seamless service delivery and a positive guest experience.">
  • Maintain accurate records of guest interactions and resolve any issues or concerns in a professional and courteous manner.">
  • Operate our telephone system effectively, handling calls promptly and professionally, and transferring calls to relevant departments as needed.">
  • Promote hotel facilities and maximize sales through product knowledge and upselling skills.">
  • Complete daily shift checklists and refer any items requiring follow-up to your manager or designated leaders.">
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Requirements:

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To succeed in this role, you will need:

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  • Highly developed communication and interpersonal skills, with the ability to work effectively with colleagues and guests from diverse backgrounds.">
  • Excellent attention to detail and organizational skills, with the ability to multitask and prioritize tasks efficiently.">
  • A strong understanding of luxury service standards and the ability to deliver exceptional service in a fast-paced environment.">
  • Experience working in a similar role, preferably in a luxury hotel or hospitality setting.">
  • Familiarity with Opera Front Office systems, including reservations, check-in, cashiering, and checkout.">
  • A professional appearance, representing our brand and values at all times.">
  • The ability to work a rotating roster, including weekends and public holidays.">
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Benefits:

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We offer a range of benefits to support your career development and well-being, including:

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  • Industry-wide benefits on accommodation, dining, and lifestyle services.">
  • Daily discounted coffee and Ambassador dining menu.">
  • A unique training platform to enhance your skills and knowledge.">
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Contact Us:

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If you share our passion for delivering exceptional service and exceeding guest expectations, we would love to hear from you.

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Please note that full AU working rights are required for this role.

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