Luxury Guest Experience Professional

4 days ago

Sydney, New South Wales, Australia beBeeExperience Full time $64,000 - $76,000

Opportunity at the Southern Ocean Lodge

Our search is on for a Guest Experience Manager to join our team on Kangaroo Island.

The Role: In this diverse and challenging position, you'll be at the forefront of ensuring our guests experience seamless luxury during their stay. Your day will be spent welcoming guests on arrival, supporting department leaders across Guest Services, Food & Beverage, and Housekeeping, driving a positive team culture, and enhancing the guest experience.

Key Responsibilities:

  • Welcoming guests on arrival and providing exceptional customer service
  • Supporting department leaders across Guest Services, Food & Beverage, and Housekeeping
  • Driving a positive team culture and enhancing the guest experience
  • Leading by example and contributing to the lodge's success

Requirements:

  • Significant experience in Rooms and Food & Beverage, ideally in the luxury segment
  • Leadership experience in a remote working environment
  • A great sense of humour and the ability to instil a positive approach in the team
  • The willingness to support the broader lodge team in day-to-day operations
  • The highest level of attention to detail
  • Exceptional interpersonal skills with the ability to communicate with all levels of guests and team members
  • Proficiency in Microsoft Office and hotel front office systems (RMS preferred)
  • Full South Australian Drivers license and the ability to obtain a small passenger vehicle license
  • Provide First Aid qualification and Responsible Service of Alcohol certificate

Benefits:

  • Onsite individual accommodation unit with ensuite, and all meals included
  • Enjoy the staff facilities - tend to the garden or take one of the bikes for a ride to the beach
  • Extensive departmental training and the opportunity to cross-train in other areas of the lodge
  • Team and family accommodation discounts across all Baillie Lodges properties
  • A supportive work environment and opportunities to make lifelong friendships await - regular social outings, BBQ's and group activities

This is a job where no two days are ever the same.

  • Luxury Guest Experience Professional

    4 days ago

    Sydney, New South Wales, Australia beBeeExperience Full time $90,000 - $130,000

    Job OverviewOur company is seeking a skilled professional to contribute to delivering remarkable guest experiences across our portfolio of brands, properties and experiences.We are market-leading experience creators with a diverse portfolio that includes entertainment venues, restaurants and hotels.About UsWe focus on preserving heritage-listed spaces and...

  • Luxury Guest Experience Ambassador

    1 week ago

    Sydney, New South Wales, Australia beBeeAmbassadorship Full time $60,000 - $80,000

    Job DescriptionCultivate exceptional guest experiences at a luxury hotel. As the ambassador, you will craft memorable moments from pre-arrival to post-departure.The RolePlan and arrange special occasion setups, recognising VIPs and returning guests with warm welcomes and strong relations throughout their stay.Assist in ensuring exceptional cleanliness of...

  • Food And Beverage Attendant

    1 week ago

    Sydney, New South Wales, Australia Hospitality & Guest Experience Full time

    Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.About UsWith spacious and thoughtfully designed rooms and suites, the Monarto Safari Resort caters to those seeking an escape from the everyday.Whether it's a family getaway or a romantic weekend, it serves as the perfect base for bringing...

  • Luxury Guest Experience Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeGuest Full time $60,000 - $100,000

    Job Title: Guest Experience CoordinatorWe are seeking a skilled and enthusiastic professional to coordinate exceptional guest experiences by efficiently managing reservations, responding to inquiries, and ensuring seamless booking processes.About the RoleThe successful candidate will be responsible for providing exceptional customer service by processing and...

  • Luxury Guest Experience Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $50,000 - $80,000

    Job OverviewWe are seeking an experienced professional to provide exceptional guest experiences in our luxury brand. As a key member of our team, you will be responsible for delivering outstanding service in our restaurants, bars, and lounges.The ideal candidate will have a passion for fine dining and a la carte experience, with a commitment to excellence...

  • Luxury Guest Experience Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeGuest Full time

    Job DescriptionWe are seeking a dedicated and customer-focused Guest Service Agent to join our Front Office team at Capella Sydney. In this role, you will be the first and last point of contact for our guests, delivering a warm welcome on arrival and a heartfelt farewell at departure.As a Guest Service Agent, your attentiveness, professionalism, and genuine...

  • Luxury Guest Experience Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeService Full time $55,000 - $73,000

    Job DescriptionSofitel Sydney Darling Harbour blends luxury and local culture to create exceptional guest experiences.Our team is dedicated to delivering outstanding service, focusing on execution and efficiency.Provide tailored service for VIP guests by screening Opera reports, responding to TrustYou reviews, and writing welcome cards with coordinated...

  • Luxury Guest Experience Manager

    1 week ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $90,000 - $140,000

    Guest Relations Assistant Manager RoleThis is a leadership position in our hotel, where you will be responsible for managing a team of local culture and heritage experts. Your primary goal will be to provide luxury personalised service to all guests, ensuring that their stay with us is nothing short of exceptional.The ideal candidate will have a tertiary...

  • Luxury Hotel Guest Experience Specialist

    5 days ago

    Sydney, New South Wales, Australia beBeeService Part time $45,000 - $60,000

    Job DescriptionWe are a family of luxury hotels, taking pride in being genuine ambassadors of the hospitality industry.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.About the...

  • Luxury Guest Experience Ambassador

    2 weeks ago

    Sydney, New South Wales, Australia beBeeGuestService Part time $64,000 - $81,000

    At the forefront of delivering exceptional guest experiences, this role requires a passion for creating unforgettable moments from arrival to departure.A key member of our front desk team, you will be the first point of contact for guests, setting the tone for their stay and ensuring every interaction is warm and memorable.Key responsibilities will include...