
Family Support Liaison
1 week ago
Join a dynamic team in a well-established childcare organization, where you can make a real difference in the lives of families. We're seeking an exceptional Customer Service Assistant to play a key role in delivering outstanding customer experiences.
The successful candidate will have a minimum 1 year experience in a customer services team with excellent outcomes. Key responsibilities include:
- Responding to queries from families regarding bookings and requests for extra days
- Recording absences
- Processing billings fortnightly
- Responding to all family customer account queries and working with families on debt management
- Ensuring all children have an up-to-date CCS enrolment
- Managing Child Care Subsidy for families
- Working collaboratively within the Support Services team to establish priorities
You will be an excellent communicator with strong interpersonal skills, able to engage with customers from diverse backgrounds. Experience using Salesforce is desirable but not essential. The ideal candidate will have a passion for delivering exceptional service and building strong relationships with our families.
We offer a flexible, safe, equal and inclusive workplace where we embrace and support diversity. We are committed to being a Child Safe organization and have zero tolerance to child abuse. If you're passionate about providing outstanding customer service and making a real difference in the lives of families, apply today
**Key Responsibilities:**
* Respond to queries from families regarding bookings and requests for extra days
* Record absences
* Process billings fortnightly
* Respond to all family customer account queries and work with families on debt management
* Ensure all children have an up-to-date CCS enrolment
* Manage Child Care Subsidy for families
* Work collaboratively within the Support Services team to establish priorities
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