Senior Luxury Operations Manager
1 week ago
Lead Daily Operations
The Haven Assistant Restaurant Manager will oversee the daily operations ensuring seamless service, operational excellence, and a team culture that reflects Mondrian's signature hospitality.
Key Responsibilities:
- Lead daily operations at Haven, ensuring smooth and efficient service across all areas.
- Collaborate with Venue Manager and Marketing to activate seasonal events, promotions, and brand partnerships.
- Manage floor operations, including cabana/table service, bar flow, and music/ambience coordination.
- Deliver luxury guest experiences through polished, attentive service and product knowledge.
- Assist in planning and executing on-site events, activations, and VIP hosting.
- Maintain a visible leadership presence, guiding team performance and service standards.
- Coordinate with the culinary team to ensure seamless service and adherence to food presentation standards.
- Conduct daily team briefings and oversee opening/closing procedures, cash handling, and venue cleanliness.
- Ensure compliance with health, safety, and licensing regulations while promoting upselling and guest engagement.
Requirements:
- Experience in a leadership role within luxury F&B venues, hotels, or high-end restaurants.
- Possession of current RSA certification (Responsible Service of Alcohol) required.
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