Senior Operations Manager

22 hours ago

Australia beBeeDelivery Full time US$120,000 - US$159,500

We are continuing the legacy of an iconic American vehicle that paved the way for future generations of rugged SUVs. The Scout brand represents respect - respect for the environment by developing electric vehicles with capabilities to get you anywhere, respect for the past and the future by reimagining a classic American brand, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and customers. And respect for both work and play, with vehicles at home on a camp site, job site, or Tuesday commute.

Job Responsibilities
  • Design and build the operating model for a centralized delivery team supporting high-volume vehicle deliveries nationwide.
  • Create scalable operations to support tens of thousands of direct-to-consumer deliveries annually, ensuring standardization across key customer touchpoints.
  • Lead hiring and onboarding of Inside Delivery Specialists guiding customers through every stage of the delivery journey.
  • Ensure every customer receives a white-glove experience backed by real-time expert support for registration, trade-in, financing, logistics, and vehicle readiness issues.
  • Establish team KPIs and performance dashboards to ensure operational excellence and continuous improvement.
  • Partner cross-functionally with field delivery, transactions, funding, product, and customer experience teams to deliver consistent purchase-to-delivery flow.
  • Develop contingency plans to resolve delivery disruptions quickly, efficiently, and in a customer-centric manner.
  • Leverage digital tools, automation, and training to reduce manual work and elevate the customer experience.
  • Act as a customer advocate and feedback channel to improve Scout's digital purchase and delivery journey.
  • Maintain documentation and training guides for standard operating procedures continuously iterating based on team and customer input.
Requirements
  • Bachelor's Degree preferred.
  • Minimum 5 years of experience in delivery operations, customer experience, or sales operations - with strong preference for direct-to-consumer automotive delivery experience.
  • Proven ability to build and lead teams in high-volume, customer-facing environments.
  • Deep understanding of DTC automotive sales operations including digital-to-physical customer journeys.
  • Ability to design scalable operational systems and troubleshoot complex, cross-functional issues.
  • Collaborative and organized approach to project management and change implementation.
  • Excellent written and verbal communication skills capable of translating complex issues into clear solutions.
  • Experience working with CRM tools, logistics platforms, and process automation systems.
  • Passion for delivering outstanding customer experiences through operational excellence.
Benefits

This role offers opportunities for professional growth, teamwork, and making a meaningful impact on the industry.

What Makes Us Different

We empower our talented teams to innovate, collaborate, and make a difference. If you're passionate about delivering exceptional customer experiences, this is the opportunity for you.

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