Hotel Operations Manager

2 weeks ago


South Melbourne, Victoria, Australia Hyatt Full time
About Hyatt House South Melbourne

At Hyatt, we believe in the power of belonging – creating an environment where guests feel at home. We strive to turn trips into journeys, encounters into experiences, and jobs into careers.

Our hotels aim to make guests feel genuinely at home with an elevated, spacious, and self-sufficient experience. Hyatt House South Melbourne is part of the Oasis Residences, a luxurious urban sanctuary designed by renowned architects Hayball. Opening in 2025 with 97 rooms, our hotel offers living accommodations for longer stays, providing guests with all the comforts of home.

Duty Manager - Administration Role

This exciting pre-opening opportunity exists for a Duty Manager to join our team at Hyatt House South Melbourne. This role offers a unique chance to be part of launching the Hyatt House brand in Australia. Based on site in South Melbourne, the Duty Manager - Administration plays a vital role within the Front Office Team, overseeing hotel operations while ensuring all guests' requests are met efficiently and seamlessly.

Key Responsibilities
  • Assist with setting up the Rooms division during pre-opening, ensuring a smooth operation
  • Supervise and support the Front Office team, delivering exceptional and efficient service at all times
  • Collaborate with the Assistant Rooms Manager to create departmental policies and procedures, implementing Hyatt brand standards
  • Contribute to managing upsell targets, promotions, and events to maximize revenue
  • Lead the hotel in the absence of senior staff, responding to guest enquiries across the hotel
  • Oversee elite and VIP guests, creating effortless and unique experiences
  • Respond to emergencies within the hotel, acting as Chief Warden and First Aid Officer

Estimated salary: $AUD 60,000 - $80,000 per year (dependent on qualifications and experience). Benefits include opportunities for career growth and professional development within the company.



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