Hotel Operations Manager

3 weeks ago


Melbourne, Victoria, Australia Lancemore Hotel Group Full time

About the Role:

We are seeking a skilled Duty Manager to lead our guest-focused team at Lancemore Crossley St. As a key member of our operations team, you will assist in developing a high-performing team that delivers exceptional service experiences to our guests.

Key Responsibilities:

  • Lead and support a service-focused team, overseeing all aspects of the day-to-day operation.
  • Develop the team by implementing effective inductions, on-going training, delegation, and feedback.
  • Communicate all standards, policies, procedures, rates, packages, and hotel information and proactively monitor for consistency.
  • Stay on top of systems and procedures, including cash handling, payments, and the PMS reservation system.
  • Effectively manage guest feedback and handle complaints.
  • Manage and participate in a 7-day operation over 24 hours, with varied rosters covering day/evening/weekend shifts including public holidays.

About You:

We are looking for an experienced Duty Manager with a passion for delivering exceptional service and a proven track record of leading high-performing teams. You will have hands-on leadership skills, a great personality, and a team player attitude. You will be able to work under pressure in a fast-paced environment, take initiative, prioritize, and work collaboratively.

About Us:

Lancemore Crossley St is a beautifully positioned boutique hotel in a coveted laneway location at the Paris end of Bourke St. We are part of the Lancemore Hotel Group, a pioneer in boutique hotels and conference facilities since 1986. We strive to constantly grow and seek approaches to be better in everything and empower people to drive their own results.



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