Hotel Operations Manager
3 weeks ago
About the Role:
We are seeking a skilled Duty Manager to lead our guest-focused team at Lancemore Crossley St. As a key member of our operations team, you will assist in developing a high-performing team that delivers exceptional service experiences to our guests.
Key Responsibilities:
- Lead and support a service-focused team, overseeing all aspects of the day-to-day operation.
- Develop the team by implementing effective inductions, on-going training, delegation, and feedback.
- Communicate all standards, policies, procedures, rates, packages, and hotel information and proactively monitor for consistency.
- Stay on top of systems and procedures, including cash handling, payments, and the PMS reservation system.
- Effectively manage guest feedback and handle complaints.
- Manage and participate in a 7-day operation over 24 hours, with varied rosters covering day/evening/weekend shifts including public holidays.
About You:
We are looking for an experienced Duty Manager with a passion for delivering exceptional service and a proven track record of leading high-performing teams. You will have hands-on leadership skills, a great personality, and a team player attitude. You will be able to work under pressure in a fast-paced environment, take initiative, prioritize, and work collaboratively.
About Us:
Lancemore Crossley St is a beautifully positioned boutique hotel in a coveted laneway location at the Paris end of Bourke St. We are part of the Lancemore Hotel Group, a pioneer in boutique hotels and conference facilities since 1986. We strive to constantly grow and seek approaches to be better in everything and empower people to drive their own results.
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