Hotel Operations Manager

24 hours ago


South Melbourne, Victoria, Australia Hyatt Full time

About Hyatt House South Melbourne

We are part of the mixed-use Oasis Residences, a luxurious and elegant urban sanctuary designed by renowned Hayball architects. Our hotel offers living accommodations for longer stays designed to provide guests with all the comforts of home.

The Front Office Team is responsible for overseeing hotel operations, ensuring all guests' requests are met efficiently and seamlessly by creating memorable experiences.

This role offers the unique chance to be part of launching the Hyatt House brand in Australia. As a Duty Manager - Administration, you will support the Assistant Rooms Manager and General Manager in supervising and managing the day-to-day operations.

You will assist with setting up the Rooms division during pre-opening, supervise and support the Front Office team, and assist the Assistant Rooms Manager in creating departmental policies and procedures.

  • Lead the hotel in the absence of senior staff, responding to guest enquiries hotel wide
  • Oversee our elite and VIP guests, creating effortless and unique experiences
  • Manage upsell targets, promotions, and events to maximise revenue
  • Previous experience working in a Front Office Team as a Team Leader or Supervisor within a upmarket or lifestyle hotel environment is required

Salary: Estimated $80,000 - $100,000 per annum, depending on experience



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