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Customer Solutions Liaison

2 months ago

Mulgrave, Victoria, Australia VMCH Full time
About the Role

We are seeking a highly skilled and compassionate Customer Solutions Officer to join our team at VMCH. As a key member of our At Home Aged Care team, you will play a vital role in delivering exceptional client experiences and empowering clients to manage their care plans effectively.

Key Responsibilities
  • Act as the primary point of contact for existing and prospective consumers, providing information and advice on VMCH service offerings.
  • Respond to inquiries, troubleshoot service-related matters, and ensure clients receive person-centred care tailored to their needs.
  • Manage high volumes of inbound and outbound calls, maintaining accurate records and escalating issues when necessary.
  • Approve service provision within designated authority levels and safeguard client rights and confidentiality.
About Us

VMCH is a for-purpose organisation that has been supporting people and families for over a century. We pride ourselves on our commitment to compassion, respect, and inclusion, and we're always moving forward. Our services are diverse, and we're passionate about making a positive difference in people's lives.

If you're passionate about delivering exceptional client experiences and making a real difference in the lives of others, we'd love to hear from you. Please note that you will be required to supply proof of work rights, an Australian Criminal History Check, and comply with Child Safety standards.