Senior Client Support Specialist
7 days ago
We are seeking a dedicated Home Care Case Manager to support older people in our community by providing tailored care that meets their needs and goals.
- This is an exciting opportunity to make a real difference in the lives of our clients, helping them to live well at home with safe, person-centred, and enablement-focused care.
As a Case Manager, you will be responsible for guiding clients through every stage of their journey with us, from intake to ongoing support. You will provide comprehensive assessments and develop individualised care plans to help clients maximise their funding and achieve the best possible health and wellbeing outcomes.
Key Responsibilities:- Meeting with new clients and supporting them through the onboarding process
- Completing assessments and developing care plans
- Working with families, health professionals, and service providers to deliver quality care
- Monitoring client needs, reviewing progress, and making timely adjustments when required
- Advocating for clients and ensuring care is aligned with our values and the Aged Care Standards
This is a varied and rewarding position where you will balance professional expertise with compassion, advocacy, and problem-solving – all to ensure our clients feel respected, valued, and supported.
Requirements- Experience in case management, aged care, home care, or a related field (typically 3+ years)
- Knowledge of the aged care sector, including the Quality Standards and Code of Conduct
- Strong communication and relationship-building skills
- A client-focused approach, with confidence in advocacy and decision-making
- Experience in budgeting and fund management
- Solid IT and documentation skills
- Current National Police Certificate (or ability to obtain) and driver's licence
Desirable qualifications include: Certificate IV in Home & Community Care / Aged Care, or a relevant bachelor's degree (e.g. Nursing).
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