Family Violence Client Support Worker

Job Category: Administration and Office,Community Services and Development,Voluntary, Charity & Social Work

We are a leading organisation offering a comprehensive suite of services to clients and the community across the Barwon, West Melbourne, Warrnambool and Wimmera Regions. Providing specialist sexual assault and family violence programs and services, including 24 hour crisis care support, case management, therapeutic counselling, legal program, early intervention and professional education and training, we continue to grow and develop our offerings.

About The Sexual Assault & Family Violence Centre

We are a leading organisation offering a comprehensive suite of services to clients and the community across the Barwon, South West and Wimmera Regions. We provide specialist sexual assault and family violence programs and services, including 24 hour crisis care support, case management, therapeutic counselling, early intervention, legal program and professional education and training, we continue to grow and develop our offerings.

About The Role

The primary role of the Case Support Worker is to undertake a range of tasks that directly support the Case Management teams and the organisation in delivering high-quality, client centred support to adult and child victim-survivors of family violence. This includes maintaining accurate client records, coordinating referrals, managing correspondence, and assisting with data and reporting.
The Case Support Worker plays a critical role in ensuring the efficiency and effectiveness of service delivery by streamlining administrative processes, helping to build a comprehensive picture of client circumstances, and enabling Case Managers to focus on direct client support.

Why work for The Sexual Assault & Family Violence Centre?

The Sexual Assault & Family Violence Centre takes pride in being an employer of choice; we are passionate about the wellbeing of our team members and we provide a number of complementary benefits to our staff, some of our benefits include:

• Flexible and part time working arrangements
• 10 weeks Paid parental leave
• Salary packaging
• Health and Wellbeing initiatives
• Employee Assistance Program (EAP)
• Social initiatives
• Positive workplace culture

About You

You will hold a certificate or diploma qualification in social work, community services, community development or a related field.

• A foundational understanding of the drivers, dynamics and impacts of family violence

• Demonstrated ability and willingness to develop skills in work with adults, young people, and children from diverse backgrounds facing a range of complex challenges in relation to family violence, homelessness, health and mental health, drug and alcohol use, trauma, and marginalization.

If you share our vision for a community free from family violence and sexual assault and are motivated to make a difference, we would like to hear from you.

We pride ourselves on being a great place to work. You care for our clients and we care for you, including by investing in your development and wellbeing. You will have access to leading specialists and training and development that supports you in your role and in your longer term career journey. We offer a variety of career pathway options, leading salary packaging benefits and flexible working arrangements that help you manage your work and your life.

The successful candidatewill be required to maintain acurrentWorking With Children's check and National Police Check at their own expense.

Key Selection Criteria

Essential Qualifications and Experience

Your application must address the following:

• Certificate or diploma qualification in social work, community services, community development or a related field.
• A foundational understanding of the drivers, dynamics and impacts of family violence
• Demonstrated ability and willingness to develop skills in work with adults, young people, and children from diverse backgrounds facing a range of complex challenges in relation to family violence, homelessness, health and mental health, drug and alcohol use, trauma, and marginalization.

Essential Skills and Knowledge

• Foundational understanding of risk assessment in the context of family violence and a demonstrated willingness to actively develop skills in crisis intervention and casework with adults, young people, and children from diverse backgrounds who have experienced family violence, supported by supervision, training, and reflective practice.
• The ability to manage competing priorities in a busy team environment while maintaining attention to detail and accuracy
• Strong organisational and administrative skills, including proficiency in record-keeping, data entry, and document preparation
• Effective communication skills to liaise with internal teams and external stakeholders professionally and sensitively
• Demonstrated capacity or ability to quickly learn and work with a range of databases, case management systems, and Microsoft Office applications
• Knowledge of the SHIP database is desirable but not required

Other

• Commitment to the vision, values and purposes of The SAFV Centre.
• Commitment to continuous quality improvement and cultural equity in service delivery.
• Current Victorian Driver's Licence.

Referees

Applicants must provide the name and current contact details of 2-3 professional referees including the most recent or current supervisor.

Period of Appointment

This position is fixed for 12 months.

Hours of work

The position is full time fixed term (1.0FTE).Location of the position is in Southwest Victoria (primarily Warrnambool).The Hours/ days are based on the needs of the service and roster includes sleepovers, weekdays, weekends and public holidays/ Hours will usually be worked during business hours of 9.00am to 5.06 pm between Monday to Friday.

Salary and Conditions

Annual salary range is $73,386 – $81,924 plus superannuation (pro rata for part time). Salary will be commensurate with experience and skills.

Industrial Instrument: The Sexual Assault & Family Violence Centre Enterprise Agreement 2023.

Salary Packaging: Provided via Maxxia. PBI status with other expenses available to package above this cap. The Sexual Assault & Family Violence Centre is a Public Benevolent Institution.

Superannuation: The employer will also make superannuation payments on your behalf in accordance with theSuperannuation Guarantee (Administration) Act 1992.

Probationary Period – 6 months with a review conducted during this time.

How To Apply

All applications must address the key selection criteria outlined in the Position Description - view herePosition Description

For a confidential discussion,please contact our People and Culture team on

We are currently accepting applications from direct applicants only, no recruitment agency applications accepted.