Deskside Support Engineer

3 weeks ago

Melbourne, Victoria, Australia Cognizant Full time
Job Title: Deskside Support Engineer

Cognizant is seeking a skilled and collaborative Deskside Support Engineer to join our thriving team. This full-time Support Engineer role is based in Melbourne and offers an attractive salary and benefits package.

Key Responsibilities:
  • Provide technical support and ensure smooth operation of IT systems.
  • Experience in Sales and Marketing domains is a plus.
  • Acts as a first point of contact for end users seeking technical assistance with Desktop Laptop hardware Desktop /laptop software network issues with desktop /laptop issues with mobile devices and other peripherals.
  • Provide remote desktop support to users resolving technical issues promptly and effectively.
  • Troubleshooting Windows Mac OS platforms including mobile devices running Apple iOS Android mobile OS.
  • Setup and configuration of end user desktops laptop hardware software printers Mobile phones and peripherals.
  • Collaborate with other IT teams to ensure cohesive and comprehensive support for all IT systems.
  • Guide users with step by step instructions on installing applications.
  • Document and record incidents service requests and their resolutions in the internal ticketing system.
  • Direct unresolved issues to the next level of support personnel.
  • Help create technical documentation and manuals KA for known issues.
  • Image and deploy Laptops,Desktops, Tablets to end users.
  • Asset Management stock level check tracking receiving preparing and shipment of assets.
  • Coordinating office moves.
  • Technicians to provide White Glove support to identified onsite VIPs White Glove support will also include expediated end user device troubleshooting proactive support proactive monitoring and health checks targeted training on new tools for executive custom onboarding process for executive etc.
  • Stay updated with the latest industry trends and technologies to ensure the company remains at the forefront of IT innovation.
  • Administer IT service management processes to maintain standards of service delivery.
  • Perform daily Routine checks on UPS and monitor and other network equipment's in server room and monitor their performance.
  • Mapped and configured network printers and other peripheral devices as needed.
  • Responsible for overall enterprise-wide performance, effectiveness and efficiency of end users computing devices.
Requirements:
  • Strong Knowledge in Hardware troubleshooting and repair like Workstations, Corporate and Industrial printer and other hardware's.
  • Knowledge on Operating systems (Installations and Configuration as per company standard policy).
  • Strong knowledge on Remote Desktop support Tools.
  • Strong knowledge on developing technical support documentation and user's guides.
  • Strong Knowledge on software deployment/management and support Apple/Windows OS based devices.

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