Digital Operations Lead

4 days ago


Sydney, New South Wales, Australia beBeeServicemanagement Full time $141,974 - $169,151
Job Overview

The role of Senior Service Manager plays a critical part in the implementation of strategic initiatives, ensuring timely service restoration and minimising disruptions to support a stable digital environment.


About the Role

This position offers the opportunity to drive operational efficiency through structured governance and analysis, leading to enhanced service quality and resilience.


  • Develop and govern incident and problem management frameworks to facilitate swift service recovery and root cause identification.
  • Collaborate with stakeholders to guide change implementation and reduce operational risk, contributing to a culture of continuous improvement.
  • Manage known error and change databases to proactively address issues and improve service delivery.
  • Conduct performance reviews and produce reports that measure impact, cost, and service improvement opportunities.
  • Coordinate major incident responses and post-incident reviews to drive continual service improvement and learning.


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