Sales Associate

2 weeks ago

Melbourne, Australia Bremont Watch Company Full time

**JOB SPECIFICATION**

Position: Sales Associate
Company: Bremont Watch Company
Location: Melbourne Boutique
Report: Boutique Manger

**COMPANY OVERVIEW**

Bremont is a leading luxury British watch company producing beautifully engineered mechanical watches at their state-of-the
- art Manufacturing and Technology Center “The Wing” in Henley on Thames, England

Founded 2002, when Nick and Giles English, Co-Founders, embarked on a journey to make beautifully crafted pilot’s watches of exceptional quality. Driven by the desire to play their part in reviving the British watch industry and build a globally recognized luxury brand.

Bremont is global business operating its own boutiques and a wholesale network across the world with its own manufacturing center based in the UK. As we grow the business, we look to invest in the right talent to enable us to achieve our goals.

**CONTEXT AND PURPOSE OF THE ROLE**

There is huge opportunity for an ambitious and dynamic individual to join our boutique network with our Melbourne boutique, participating in the next stage of the brand’s development, and increasing sales, customer relations and awareness, in line with the company’s growth plans.

This position reports to the Boutique Manger.

Responsibilities are to ensure the smooth day to day running of the boutique, delivering the highest level of customer service and satisfaction, while aiming to ensure the sales budgets are achieved. The Sales Associate will support in seeking new clients and increase the customer database, through networking, boutique events. In addition to these responsibilities, the Sales Associate must exude a passion for Bremont and be always a true brand ambassador, but particularly at key events.

**KEY RESPONSIBILITIES**

− Develop and maintain high-level key customer relationships to increase sales opportunities and satisfy customer.

− Strive to achieve monthly and quarterly budgets and targets.

− Put forward marketing initiatives for the boutique to drive awareness, footfall, and sales to the Boutique Manager.

− Work closely with the Boutiques Manager to ensure the highest possible efficiency in the operation, maximise sales and maintain and increase customer satisfaction.

− Responsible for punctuality to ensure the boutique runs efficiently.

− Be perfectly presented on the shop floor and when representing the brand.

− Use all computer-related tools available to increase the efficiency of a sale.

− Ensure compliance for GDPR Data protection requirements and adhere to maintaining confidentiality of sensitive information held.

− Flexibility to work varied shifts including evenings and weekends. Provide support at other Boutiques when required.

− Ensure events run smoothly by assisting with set up and take down, meet, and greet guests and find opportunity to connect with the object in building a client profile and sales.

− Receive and distribute service/repair watches - liaise with Customer Service team to ensure customers are given great customer service and follow up throughout this process.

− Take pride in the boutique with visual standards and ensuring the boutique is in perfect condition to match the quality of our product.

− Support other colleagues by working as part of a Bremont team.

− Ensuring live chats are attended to daily, making sure the staff use excellent written skills, that all questions are replied to with a swift response and ensuring accurate information is given.

**KEY RESULT AREAS**

− Deliver predetermined sales targets for the boutique.

− Increase customer base.

− Ensure that the Bremont ‘service’ continually meets the needs of customers and is compelling and competitive against other watch brands.

**KEY SKILLS & EXPERIENCE**

− A hard working and reliable attitude

− Proven success of working in a fast-paced and changing environment, who delivers against objectives.

− Effective merchandising skills and attention to detail
− 2-year minimum luxury retail experience

− Strong grasp of both mainstream and niche watch brands

− Independently motivated along with strong interpersonal skills
− Excellent presentation and written skills

− Extensive IT skills, with experience in Microsoft Office including Word, Excel and PowerPoint (minimum intermediate
Excel)

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Melbourne, VIC 3000: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What are your salary expectations?

**Experience**:

- Luxury Sales: 2 years (preferred)

Work Authorisation:

- Australia (required)

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