Customer Experience Director

4 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time CA$92,000 - CA$115,000

Our team is driven by a purpose to deliver exceptional member value while supporting our community.

About the Role:
  • This is a hands-on leadership position that involves building high-performing teams, driving customer satisfaction, and achieving commercial success.
  • We are seeking an experienced professional with a proven track record in customer success, sales operations, or program management.

The ideal candidate will have a strong ability to build and operationalize CRM-enabled processes, improve customer workflows, and optimize dashboards to track key performance indicators.

Key Responsibilities:

  • Lead a team of Customer Support Representatives, fostering a culture of high performance and excellent customer service.
  • Oversee day-to-day customer service operations, including escalations, complex inquiries, and issue resolution.
  • Collaborate with internal partners to streamline workflows, enhance processes, and improve system efficiency.
  • Drive customer engagement through proactive outreach, consultative conversations, and upsell opportunities.
  • Work closely with leadership to support sales and revenue targets, ensuring the team meets their quotas.

Requirements:

  • Minimum 5 years' experience in customer success, sales operations, or program management.
  • Minimum 3 years' people leadership experience, including coaching, performance management, and day-to-day oversight of a team.
  • Excellent written and verbal communication skills, strong attention to detail, and demonstrated success working cross-functionally.

What We Offer:

  • A dynamic work environment with opportunities for growth and development.
  • A competitive compensation package and comprehensive benefits program.

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