Customer Experience Director

3 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $80,000 - $120,000

We are seeking an experienced professional to lead our high-performing customer experience team. As a Team Leader, you will be responsible for coaching, motivating and supporting a team of Customer Engagement Advisors to deliver world-class service to customers, service partners and internal stakeholders.

Key Responsibilities
  • Provide leadership and guidance to your team, ensuring they have the necessary tools and resources to excel in their roles.
  • Ensure operational excellence by acting as a point of escalation and contributing to the ongoing evolution of our customer experience.
  • Become an inspiring brand ambassador for the company, fostering enduring professional relationships with customers on their buying process via online portals.
  • Work closely with support functions from headquarters and marketing initiatives as required.
Required Skills and Qualifications
  • Previous experience with quality assurance frameworks and associated coaching programs is highly advantageous.
  • Superb verbal communication and excellent writing skills.
  • Experience in contact centre environments, email case management and strong data and analysis skills.
  • Experience with live chat case handling, well-developed technical skills, social media proficiency, and advanced Microsoft Office abilities.
What We Offer
  • A dynamic, collaborative and respectful working environment.
  • Structured learning & career development program opportunities.
  • Health & Well-being initiatives.

This role is based full-time in Sydney at our office, reporting to the Customer Care Manager. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply.

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