Insurance Customer Service Professional
5 days ago
About Us
">Chandler Macleod's Business Support team is dedicated to providing exceptional services to leading employers throughout the region.
">The Role
">We are currently seeking an experienced Insurance Customer Service Professional to join our team in Newcastle.
">Key Responsibilities
">- Handle customer inquiries across multiple channels (phone and email) and aim for first-call resolution.">
- Resolve issues, respond to complaints, and capture feedback.">
- Engage in proactive outreach via outbound campaigns.">
- Complete administrative tasks and support operational efficiency.">
- Maintain customer data, ensure compliance, and meet performance KPIs.">
- Participate in training and contribute to team success.">
Requirements
">- Strong communication and problem-solving skills.">
- Ability to work independently and in a team.">
- Experience in customer service and conflict resolution within the superannuation/insurance industry or similar.">
- Proficiency in Microsoft Office (Word, Excel, Outlook).">
- RG146 compliant or commitment to undertaking study.">
- A friendly, people-focused attitude and commitment to continuous learning.">
What We Offer
">An estimated salary of $60,000 - $80,000 per annum depending on experience.
">Opportunities for professional growth and development.
">A dynamic and supportive team environment.
">Please Note
">We thank all applicants for their interest; however, only those selected for an interview will be contacted.
">'
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