Service Operations Director
2 weeks ago
About Komatsu Australia
Komatsu Australia is a leading provider of heavy equipment and solutions, committed to creating value for its customers through exceptional service delivery.
Salary Range: AU$120,000 - AU$150,000 per annum
The Opportunity
We are seeking an experienced Service Manager to lead our service team in Mt Thorley, NSW. As a Service Operations Director, you will be responsible for the overall performance and profitability of the service department, championing Komatsu's expected standard of working.
Key Responsibilities
- Manage the service team to deliver exceptional customer satisfaction
- Develop and implement strategies to improve service efficiency and productivity
- Lead by example, promoting a positive work environment and fostering strong relationships with stakeholders
Requirements
- Proven experience as a people leader with strong team building skills
- A trade qualified Technician with good diagnostic skills
- A background with knowledge of Komatsu machinery will be highly regarded
Benefits
- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- Financial: Company funded Income Protection Insurance
- Career: Recognition, awards, flexibility, further education studies and internal career development
- Health: Corporate discount with Bupa, Total Wellbeing Solution with LifeWorks
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
- Yearly Bonus: Potential to receive a yearly bonus
- Referral Program: $3000 referral payment for referring a successful new employee to Komatsu
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