Service Operations Director

2 weeks ago


Mount Thorley, Australia Komatsu Australia Full time

About Komatsu Australia

Komatsu Australia is a leading provider of heavy equipment and solutions, committed to creating value for its customers through exceptional service delivery.

Salary Range: AU$120,000 - AU$150,000 per annum

The Opportunity

We are seeking an experienced Service Manager to lead our service team in Mt Thorley, NSW. As a Service Operations Director, you will be responsible for the overall performance and profitability of the service department, championing Komatsu's expected standard of working.

Key Responsibilities

  • Manage the service team to deliver exceptional customer satisfaction
  • Develop and implement strategies to improve service efficiency and productivity
  • Lead by example, promoting a positive work environment and fostering strong relationships with stakeholders

Requirements

  • Proven experience as a people leader with strong team building skills
  • A trade qualified Technician with good diagnostic skills
  • A background with knowledge of Komatsu machinery will be highly regarded

Benefits

  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
  • Financial: Company funded Income Protection Insurance
  • Career: Recognition, awards, flexibility, further education studies and internal career development
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with LifeWorks
  • Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
  • Yearly Bonus: Potential to receive a yearly bonus
  • Referral Program: $3000 referral payment for referring a successful new employee to Komatsu


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