Contact Center Operations Leader
2 weeks ago
As a seasoned professional in the field of Contact Center Transformation, you will have the opportunity to lead and manage end-to-end KPIs for this offering under a strategic practice.
Job OverviewWe are seeking a skilled leader who can envision a future driven by AI and has a strong understanding of the Contact Center ecosystem. The ideal candidate will be able to design and rollout new sub-offerings with likely demand in the market and engage and work with technology partners to help build solution designs as well as build project plans.
Responsibilities:- Develop and execute an go-to-market plan that drives business targets across revenue, utilization, and knowledge management.
- Manage people plans across the entire lifecycle, including designing and implementing effective talent development strategies.
- Collaborate with cross-functional teams, including developers, data engineers, and project managers, to ensure successful project delivery.
- Represent the organization in relevant events and conferences.
- Drive business value through strong communication and presentation skills, with the ability to independently manage executive meetings.
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Contact Center Transformation Leader
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Data Center Operations Specialist
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Data Center Engineering Operations Specialist
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Contact Center Transformation Lead
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Associate Specialist, Contact Center
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