Senior Contact Center Specialist

3 weeks ago

Sydney, New South Wales, Australia Peoplebank Full time

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  • Contact Centre Experience required
  • Candidates must be Australian Citizens
  • Great Career Prospects
Our client is looking for a Senior Contact Centre specialist to join its operations team on a permanent basis. You will be responsible for technical support for Cloud Contact Centre technologies.
Essential Skills and Experience:
  • Minimum of 5 years contact centre experience. Avaya, Verint or NICE CXOne certifications highly preferred.
  • In-depth familiarity with ITIL processes (especially Change Management, Incident Management and Problem Management) and extensive hands-on experience in ITIL environments,
  • Hands-on troubleshooting experience on any Contact Centre solutions/applications
  • Experience in UC & CC design, implementation, and operation.
  • Knowledge of major contact centre technologies including: NICE CXOne SBCs and SIP routing AWS and cloud technologies
  • Demonstrated ability to clearly understand detailed design documents for discussion
  • Proficiency in working independently, demonstrating strong organizational skills, and excelling in high-pressure environments.
For more info contact Aparna on Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesSoftware Development

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